Overview
Implementation Project Manager Jobs in Cape Town, South Africa at Meltwater Group
Location:
Cape Town, South Africa
Date Posted:
Feb 12, 2025
Category:
Professional Services & Support
As a Meltwater Implementation Project Manager, your primary responsibility is to facilitate a seamless onboarding experience for new Meltwater clients, ensuring the swift adoption of key features. Reporting to the Regional Onboarding & Adoption Manager, you will prioritise account setup and provide customized team training to ensure alignment with clients’ objectives. Your role involves closecollaborationwith account teams and clients to ensure efficient knowledge transfer, precise solution installation, and configuration that surpasses client expectations.
Joining Meltwater means immersing yourself in a culture of continuous growth and development. Our environment is tailored to nurture yourleadershipskills, encouragecollaboration, and uphold principles ofinclusiveleadership.
What you will do:
Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts.
Initiate and nurture relationships with clients within the first 30 to 60 days of their subscription.
Lead and manage client implementations to ensure smooth transitions.
Establish yourself as a trusted advisor and expert across Meltwater’s SaaS platforms.
Assist in configuring and setting up the application to meet clients’ desired outcomes effectively.
Construct and manage complex Boolean logic queries and analytics for insightful data extraction.
Develop and set-up customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns.
Conduct both online and in-person training sessions to facilitate platform proficiency among clients.
Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.
Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions.
Effectively communicate project status and deliverables with internal and external teams to ensure project success.
Upholdclient satisfactionthrough proactive follow-up, responsiveness, and clearcommunication.
Track milestones and document client interactions and insights to enhance overall client experience and relationship management.
What you will bring:
A Bachelor’s degree or higher and a minimum of 2 years of relevant experience in a client-facing role within software implementation, support or client management.
Excellent written and verbalcommunication skillsin English.
Fluency in French or Arabic is an advantage but not required. Please specify all your language skills clearly in your application.
A strongexecutive presence, coupled with excellent verbal and writtencommunication skills, enables you to effectively convey ideas and build rapport.
Empathyand an innate ability to understand customer needs, fostering rapid relationship development.
Business acumen and a comprehensive understanding ofdiversedepartmental and industry requirements.
Acustomer-centricmindset, recognizing the significance of maintaining robust customer relationships.
Strongproblem-solving skillsand exceptional organizational abilities, encompassing prioritization, scheduling, and time management.
Demonstrated proficiency in presentation skills, adept at facilitatingonline meetings, deliveringcomprehensive trainingsessi…
Title: Implementation Project Manager
Company: Meltwater Group
Location: Cape Town, South Africa
Category: Customer Service/HelpDesk
