Overview
HR Manager BPO Durban Jobs in Durban, KwaZulu-Natal 4001 at ContactPoint360
Full Job Description
Position Overview
We are looking for an experienced and dynamic HR Manager to join our growing team at ContactPoint 360. This is a full-time remote position where you will play a key role in overseeing all HR functions—from recruitment and onboarding to performance management—ensuring that our HR practices align with the company’s strategic objectives. As the HR Manager, you will be integral in driving the development of HR policies, fostering employee engagement, and supporting the creation of a positive work environment that reflects our values of innovation, inclusivity, and excellence.
Key Responsibilities
Recruitment & Onboarding: Lead the charge in hiring top-tier talent, ensuring a seamless recruitment and onboarding process for new team members.
Local Partnerships: Collaborate with local agencies to smoothly launch and scale operations, ensuring that all aspects of the workforce strategy align with regional needs.
Customer & Partner Collaboration: Work closely with customers and partners as part of the setup and scaling process, aligning HR strategies with business requirements.
HR Policies & Compliance: Stay up to date with local labor laws, compensation and benefits, and relevant policies to ensure compliance and best practices.
Employee Relations & Performance: Maintain strong employee relations while overseeing performance management processes, including evaluations, goal setting, and feedback cycles.
HR Strategy Development: Develop and implement HR policies and procedures that support organizational goals, ensuring compliance and operational efficiency.
Culture Building: Partner with leadership to develop strategies for improving employee engagement, retention, and overall workplace culture.
Qualifications
Proven expertise in recruitment, training, employee relations, and performance management.
Deep understanding of local labor laws, compensation and benefits, and HR policies specific to the regions where we operate.
Excellent communication and interpersonal skills, with the ability to build strong relationships across all levels of the organization.
Experience in the BPO industry is highly advantageous.
Exceptional organizational and leadership abilities, with a demonstrated ability to manage multiple priorities in a fast-paced environment.
Bachelor’s degree in Human Resources or a relevant field.
Why ContactPoint 360?
Global Impact: Join a company with a diverse global presence and the opportunity to work on projects with industry-leading companies.
Innovation & Growth: Be part of a team that’s driving meaningful innovation and transforming the future of CX.
Onsite Requirement: This role is based in our Durban office, providing a collaborative in-person work environment.
Collaborative Culture: Work in a supportive and inclusive environment that values continuous learning and professional development.
If you’re passionate about people and looking to make a meaningful impact in a growing organization, we’d love to hear from you!
Company Overview
At ContactPoint 360, we partner with some of the world’s most innovative and Fortune 500 companies to redefine their customer experience (CX) journey. Our bespoke solutions blend human expertise with advanced technology, driving transformation across Digital CX, Content Moderation, AI Services, Trust & Safety, and AR Management. With a global footprint spanning 9 countries and 12 delivery centers, and the ability to support 36 languages, we are committed to delivering meaningful innovation that aligns with our partners’ goals and objectives.
Title: HR Manager BPO Durban
Company: ContactPoint360
Location: Durban, KwaZulu-Natal 4001
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