Overview
HR Intern – Cape Town Marriott Hotel Crystal Towers Jobs in Cape Town at Marriott International, Inc
Additional Information18 months Fixed term contract
Job Number25083058
Job CategoryHuman Resources
LocationCape Town Marriott Hotel Crystal Towers, Corner of Century Boulevard and Rialto Road, Cape Town, South Africa, South Africa, 7441
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY
Create and maintain filing systems.
Create and type office correspondence using a computer.
Distribute and route mail.
Order and track Human Resources office supplies and forms.
Answer phone calls and record messages.
Create new employee personnel file.
Assist walk-in candidates with application procedures.
Maintain space designated for completing applications and ensure it is clean, well maintained, and accessible to individuals with disabilities.
Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines.
Inform Human Resources management of issues related to employee relations within the division or property. Maintain confidentiality and security of employee and property records, files, and information. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9’s).
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
CRITICAL TASKS
Safety and Security
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Policies and Procedures
Follow company and department policies and procedures.
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors.
Recruitment
Monitor all hiring and recruitment processes for compliance. Assist with internal transfers and external hires.
Assist with the coordination of pre-hire checks. Notify applicants of results. Schedule and track orientation.
Hiring
Coordinate all on-boarding activities for new hires (new hire set-up, job descriptions, paperwork).
Follow all employment compliance standards for newly hired employees (I9, Job Requisition Files, Personnel Files, etc.)
Maintain and validate all personnel records in HR Systems (Peoplesoft, GRS, E-Verify, etc.)
Follow-up on all outstanding new hire paperwork.
Compliance
Assist management with HR Audits. Maintain tracking systems to ensure all audits are completed timely and accurate. Assist with department LOA procedures and processes.
Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading
and editing written information to ensure accuracy and completeness.
Assists Management
Assist management in screening resumes, conducting interviews and selecting new hourly hires using selection tools
and systems.
Working with Others
Support all co-workers and treat them with dignity and respect.
Develop and maintain positive and productive working relationships with other employees and departments.
Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
Comply with quality assurance expectations and standards.
Physical Tasks
Enter and locate work-related information using computers and/or point of sale systems.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Communications and Relations
Respond to questions, requests, and concerns from employees and management regarding company and Human
Resources programs, policies and guidelines.
Inform Human Resources management of issues related to employee relations within the division or property.
Hiring – New Employees
Create new employee personnel file.
Administration
Maintain confidentiality and security of employee and property records, files, and information.
Answer phone calls and record messages.
Create and maintain filing systems.
Create and type office correspondence using computer.
Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9’s, reference checks,
Drug Free Workplace Policy (DFWP), applicant self-identification forms, department orientation check list).
CRITICAL COMPETENCIES
Analytical Skills
Computer Skills
Learning
Interpersonal Skills
Interpersonal Skills
Team Work
Customer Service Orientation
Diversity Relations
Communications
Communication
Listening
Telephone Etiquette Skills
Applied Reading
English Language Proficiency
Writing
Personal Attributes
Positive Demeanor
Dependability
Integrity
Initiative
Presentation
Adaptability/Flexibility
Stress Tolerance
Organization
Multi-Tasking
Time Management
Detail Orientation
Planning and Organizing
Computer Skills
Microsoft Office Skills
Administration
Maintaining Confidentiality
Filing
PREFERRED QUALIFICATIONS
Education
High school diploma/G.E.D. equivalent
Related Work Experience
At least 1 year of related work experience
Supervisory Experience
No supervisory experience is required
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Title: HR Intern – Cape Town Marriott Hotel Crystal Towers
Company: Marriott International, Inc
Location: Cape Town
