Overview
HR Generalist/Senior Recruiter Jobs in Cape Town, South Africa at Surgo PTY Ltd
Our client located in Cape Town CBD is looking for a HR Generalist/Senior Recruiter.
PURPOSE OF THE ROLE
We are a multi-entity FSCA-regulated financial services holding company scaling aggressively across several business verticals. This role exists to build and own the end-to-end recruitment pipeline for the group, delivering 20–40 quality hires per month across all entities, while ensuring every new joiner is onboarded effectively through a structured, repeatable programme.
Beyond recruitment, this role carries broader HR Generalist accountability — specifically around workforce management, performance management, Training, and maintaining headcount thresholds across business units to ensure operational continuity.
The split is approximately 60% recruitment / 25% HR & workforce management / 15% onboarding.
KEY RESPONSIBILITIES – RECRUITMENT (60%)
- Own the full recruitment lifecycle: sourcing, screening, interviewing, assessment, offer, and placement across all group entities.
- Deliver 20–40 hires per month consistently, primarily contact center agents (sales, customer service, debt counselling) with periodic niche and specialist hires requiring targeted sourcing strategies.
- Build and maintain a structured recruitment process including competency-based interview frameworks, scoring rubrics, and standardized assessment tools.
- Manage and optimise sourcing channels: job boards (Indeed, Linked In, PNet), recruitment agencies, referral programmes, community partnerships, and walk-in drives.
- Maintain a live candidate pipeline and talent pool database to reduce time-to-fill and ensure bench strength for high-attrition roles.
- Track and report weekly on recruitment KPIs: applications received, interviews conducted, offers made, acceptances, time-to-fill, cost-per-hire, and 90-day retention rate.
- Partner with hiring managers across all business units to define role requirements, calibrate quality expectations, and manage intake meetings.
- Ensure all recruitment activity complies with BCEA, EEA, and POPIA requirements.
- Conduct reference checks, background verification, and coordinate pre-employment screening as required by FSCA-regulated entities.
- Continuously improve sourcing strategy based on data – identify which channels produce the highest-converting, longest-tenured hires and shift spend accordingly.
KEY RESPONSIBILITIES – HR GENERALIST (25%)
- Monitor headcount across all business units against minimum staffing thresholds; proactively trigger recruitment when headcount drops below agreed levels.
- Own and drive the performance management process: ensure performance reviews and PIPs are conducted fairly and consistently across all business units.
- Partner with line managers to identify underperforming staff, guide corrective action, and manage backfill recruitment to maintain operational strength.
- Maintain workforce planning dashboards that give leadership real-time visibility into headcount, attrition risk, and open roles.
- Oversee the training function through the dedicated Trainer (direct report), ensuring training programmes remain aligned with performance outcomes and business needs.
KEY RESPONSIBILITIES – ONBOARDING (15%)
- Design and own the group-wide onboarding programme:
Day 1 induction, Week 1 orientation, and 30/60/90-day check-in frameworks. - Manage the Trainer (direct report) who delivers day-to-day onboarding and initial training for new hires.
- Ensure onboarding content is current, entity-specific where needed, and aligned with compliance requirements (FSCA, NCR, POPIA).
- Coordinate with department heads to ensure new hires have equipment, system access, login credentials, and assigned buddies/mentors before Day 1.
- Track onboarding completion rates and early attrition (0–90 days) as a key performance metric.
- Collect structured feedback from new hires at Day 7, Day 30, and Day 60 to identify onboarding gaps and continuously improve the programme.
MINIMUM REQUIREMENTS
- Minimum 5 years’ experience in a recruitment role with demonstrated HR Generalist accountability — this is non-negotiable.
- Formal HR qualification (Diploma or Degree in Human Resources Management or equivalent) — a true generalist background is required, not…
Title: HR Generalist/Senior Recruiter
Company: Surgo PTY Ltd
Location: Cape Town, South Africa
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