Overview
Hotel Trainer Jobs in Stellenbosch, South Africa at Red Ember Recruitment (PTY) Ltd
Job Description
Red Ember Recruitment is seeking to hire a Hotel Trainer to their clients team based in Stellenbosch.
- Design, develop and facilitate training programmes across all hotel departments.
- Develop and implement the annual training plan for both hotels.
- Conduct classroom training sessions and on-the-floor coaching.
- Develop, update and maintain training materials and Standard Operating Procedures (SOPs).
- Lead new employee inductions and seasonal staff training programmes.
- Assess learning outcomes and evaluate training effectiveness.
- Identify service gaps and implement training interventions to improve performance.
- Promote a culture of service excellence and continuous improvement.
- Monitor employee training progress and maintain training records.
- Support compliance reporting and ensure training requirements are met.
- Collaborate with department heads and operational teams to identify training needs.
- Coordinate all in-house training initiatives across both hotel properties.
- Ensure training aligns with operational standards and brand service expectations.
- Drive initiatives that enhance employee performance and guest satisfaction.
- Report on training activities and outcomes to the Head of HR and General Managers.
Requirements
- Assessor/Facilitator certification (advantageous)
- 3 years’ experience in hospitality training, guest relations, front office, food & beverage, or hotel operations.
- Strong facilitation, coaching, and presentation skills.
- Excellent communication and interpersonal skills.
- Ability to influence, motivate, and engage employees at all levels.
- Strong planning, organizational, and administrative skills.
- Proactive, assertive, and results-driven approach.
Competencies:
- Adaptability.
- Planning.
- Result-oriented.
- Cooperation.
- Creating support.
- Structuring.
- Situational awareness.
- Service-oriented.
Requirements
Relevant qualification in Hospitality, Training, Human Resources, Education, or a related field (NQF
5) – Assessor/Facilitator certification (advantageous) – 3 years’ experience in hospitality training, guest relations, front office, food & beverage, or hotel operations – Strong facilitation, coaching, and presentation skills – Excellent communication and interpersonal skills – Ability to influence, motivate, and engage employees at all levels – Strong planning, organizational, and administrative skills – Proactive, assertive, and results-driven approach
Title: Hotel Trainer
Company: Red Ember Recruitment (PTY) Ltd
Location: Stellenbosch, South Africa
Category: