Overview
Hotel Reservationist Jobs in Durban, South Africa at Bushwise
Job Description
The Voice of the Hotel:
Reservation Sales Agent
Are you a master of first impressions? Do you enjoy the puzzle of matching the perfect guest with the perfect room? We are looking for a Hotel Reservationist who combines a salesperson’s drive with a concierge’s heart to join our front-of-house team.
In this role, you aren’t just taking bookings; you are a vacation architect. From the first “hello” to the final confirmation, you set the tone for our guests’ entire stay.
Your Day-to-Day
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The Perfect Match: Handle incoming calls and digital inquiries, using your knowledge of our property to “sell the dream” and maximize room revenue.
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Master of Systems: Navigate the Property Management System (PMS) and extranets to manage inventory, update rates, and process deposits.
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Custom Curator: Coordinate with the sales and housekeeping teams to arrange special requests, VIP amenities, and group blocks.
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The Problem Solver: Address guest inquiries regarding local attractions, transportation, and hotel policies with accuracy and flair.
What You Bring to the Lobby
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Polished Communication: A professional, warm, and engaging phone manner. You speak the language of luxury and comfort.
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Detail Oriented: You double-check every date, name, and credit card digit. You know that in hotels, a small error can lead to a big headache.
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The Upsell Edge: You know how to suggest a suite upgrade or a spa package in a way that feels like a treat, not a sales pitch.
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Tech Proficiency:
Experience with systems like Opera, HMS, or Cloudbeds is a plus, but a quick mind for new software is a must.
Why You’ll Love Working With Us
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Travel Perks: Enjoy deeply discounted stays at our properties (and partner hotels) worldwide.
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Career Growth: The reservations office is the “brain” of the hotel—it’s the perfect stepping stone into Revenue Management, Sales, or Front Office leadership.
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Comprehensive Benefits: Health, dental, vision, and retirement plans.
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A Great Atmosphere: Work in a beautiful environment where the goal is to make people happy every day.
Requirements
REQUIREMENTS:
Matric, Culinary Diploma preferred Preferably +/- 4 years previous experience in a senior chef role Work experience as a Sushi Chef or at an Asian restaurant Good knowledge of various sushi types and sushi-rolling techniques Own transport with valid driver’s license Ability to work both fast and accurately Leadership and management skills Able to work in a team Basic computer skills (word, excel, outlook) Exceptional customer-service skills Excellent written & oral communication skills Strong organizational skills Attention to detail Availability to work within opening hours (e.g. evenings, public holidays, weekends) Ability to work under pressure Creative problem-solving skills
Title: Hotel Reservationist
Company: Bushwise
Location: Durban, South Africa
Category: