Overview
Hotel Duty Manager Jobs in George, South Africa at Oubaai Hotel Golf & Spa
The Hotel Duty Manager plays a vital role in ensuring the smooth operation of the hotel and addressing any issues that arise during your shift. You will be responsible for maintaining high standards of service andguest satisfaction, while effectively managing the hotel staff and resources.
You should possess strongleadershipskills, a passion for customer service, and the ability to handle emergencies and resolve conflicts appropriately. As the point of contact for guest relations, your goal is to create a welcoming and memorable experience for all guests.
Key Responsibilities
Oversee all aspects of hotel operations during assigned shifts, ensuring that all departments are meeting the hotel’s service standards.
Resolve guest complaints and issues in a timely and professional manner, ensuringguest satisfaction.
Supervise and manage the performance of the front office staff while coordinating with other departments for smooth operations.
Ensure compliance with hotel policies, procedures, and health & safety standards.
Assist in stafftraining and developmentto maintain high operational standards.
Inspect guest rooms, public areas, and facilities to ensure maintenance and cleanliness standards are met.
Handle emergency situations and staff issues, ensuring the hotelsafety protocolsare followed.
Maintain accurate records of occupancy, revenue, and staffing levels.
Assist in forecasting and budgeting processes.
Requirements
Previous experience as a Duty Manager or in a similar supervisory role within the hospitality industry.
Strong understanding of hotel management operations and customer service best practices.
Excellentcommunicationand interpersonal skills.
Ability to workflexible hours, including evenings, weekends, and holidays.
Strongproblem-solvingandconflict resolutionskills.
Proficiency in hotel management software and Microsoft Office Suite.
Bachelor’s degree in hospitality management or relevant field preferred.
Professional attitude and appearance.
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Title: Hotel Duty Manager
Company: Oubaai Hotel Golf & Spa
Location: George, South Africa
Category: Hospitality / Hotel / Catering, Management
