Overview
Hospitality Manager Jobs in Cape Town at Kumi Collection
Hi there, we hope you are having a great day!
Are you a highly adaptable professional with an outstanding talent for seamless coordination, operational excellence and impeccable attention to detail? Do you thrive in dynamic environments, gracefully navigating change with resilience? If this is true for you and you have a deep passion for genuine hospitality as well as delivering exceptional guest experience, this position might be the perfect opportunity for you!
What We Do at Kumi and Why
Specialising in the vacation rental business, our purpose goes way beyond successfully managing rental properties and beautiful holiday homes along the Atlantic Seaboard. At Kumi, with a team of highly motivated and passionate people, we turn houses into homes and vacations into unforgettable memories, enriching the lives of our guests, homeowners and ourselves.
Our space at Kumi is inclusive, where everyone feels valued and safe to be themselves. We support each other to grow and learn every day, ensuring that work brings purpose and fulfilment to our lives. By joining Kumi, you will be part of a journey that goes beyond professional success, contributing to a legacy of mindful luxury and sustainable excellence.
Your Role in This
As one of our Hospitality Managers you are a vital link between our guests, our property owners, and the entire Kumi team. From ensuring our properties are in an immaculate state and guest-ready to curating memorable holiday experiences, you will embody the Kumi ethos of personalised care and outstanding service quality.
Note: This full-time, permanent position requires availability to work weekends and accommodate late check-ins as needed. The role involves working shifts, with certain shifts requiring being on call 24/7. It is based in Camps Bay, Cape Town, and applicants must have reliable transportation and a valid driver’s license.
Your Unique Profile
Personal Qualities
Great, natural affinity for people and passionate about hospitality.
Open-minded, energetic, and flexible/adaptable personality.
Team player with excellent communication and interpersonal skills.
Precision and reliability: Handle your tasks with care and accuracy.
A strong sense of responsibility, exceeding the average!
Positive attitude and able to cope with challenging situations.
Outstanding capability to develop practical solutions with a can-do spirit.
High ability to multi-task and work in a fast paced environment without losing your cool or sight of priorities.
Resilience and dedication: perseverant and willing to go the extra mile.
Attentive and thoughtful, paying close attention to details that enhance guest experience and ensure operational excellence.
Professional Skills
Previous experience in hospitality and/or property management is preferable.
Well-versed in daily front-of-house and administrative duties.
Excellent verbal and written English communication skills.
Valid driver’s license and own reliable transport.
Sound knowledge of Cape Town and South Africa, with an understanding of travel logistics and the ability to create tailored itineraries.
Rather than just fitting into our vibrant culture, you want to contribute and help us build upon it. While technical skills matter, we hire individuals who unify the qualities and attributes to thrive in a care-for-and-help-each-other environment where personal growth and the wellbeing of everyone involved is paramount.
Your Key Responsibilities
Welcoming Guests with Warmth and Professionalism
Ensure every guest receives a seamless and personal welcome upon arrival, ensuring they feel valued from the moment they arrive at a Kumi property.
Crafting Memorable Guest Experiences
Proactively engage with guests to understand their needs and preferences, delivering thoughtful, curated solutions to ensure every stay is tailored to their desires.
Providing Concierge Services
Assist with organising guest requests, such as bookings and recommendations for local attractions, restaurants, and experiences, ensuring a personalised and enriching visit to Cape Town.
Upholding Superior Property Quality
Conduct thorough property inspections before check-in and after check-out, ensuring each home is immaculate and ready to exceed guest expectations. Proactively and effectively address any maintenance or aesthetic issues.
Managing Day-to-Day Property Operations
Oversee the smooth running of properties during guests’ stays, handling any operational needs with efficiency, from coordinating housekeeping schedules to managing last-minute requests or changes.
Resolving Guest Issues
Respond swiftly and tactfully to any guest concerns, turning challenges into opportunities to enhance satisfaction by providing practical and thoughtful solutions.
Building Relationships with Repeat Guests
Nurture a strong rapport with regular visitors, creating a sense of “home away from home” that inspires guest loyalty and memorable connections with the Kumi brand.
Collaborating with the Team
Work closely with housekeeping, maintenance, and support teams to ensure operational excellence, maintaining open communication to keep everyone aligned on priorities.
Contributing to Operational Improvement
Continuously seek ways to improve processes, whether it’s refining check-in/ out procedures, enhancing property setups, or identifying opportunities to elevate the guest experience.
Personal Growth and Contribution to Company Culture
Represent the Kumi brand by living its values, nurturing inclusivity, teamwork, and positivity. Participate in ongoing training and development to grow in your role and contribute to Kumi’s pursuit of excellence.
Flexibility and Adaptability in Daily Operations
Be ready and available to handle last-minute changes, unforeseen challenges, and varying demands with energy, focus, and a commitment to maintaining seamless operations and a supportive guest and team environment.
What’s In It For You
Work with purpose and vision in a dedicated and inspiring team
Personal / professional growth and development opportunities
Blossom in a role that combines purposeful work with meaningful personal connections
Celebrating creativity and initiative
The Application Process
Our hiring procedures are designed to find individuals who resonate deeply with our values and vision. Here’s how it works:
1) CV and Motivational Letter Submission:
Start by sending us your updated CV along with a motivational letter to Karin via [email protected]. Your letter is important to us, because we are interested in WHY you want to work with us, learn about who you are, what your values are, and how they align with ours.
+++ PLEASE NOTE THAT WE WILL NOT PROCESS ANY APPLICATIONS WITHOUT A PERSONAL MOTIVATIONAL LETTER +++
Letter Guidelines:
Begin with “Why” you want to join Kumi.
Let us know what your priorities in life are, what inspires you.
Tell us about your personal competencies and aspirations.
Ensure your letter is no more than 3500 characters.
2) Value Determination:
If the content of your documents resonates with us, we will ask you to go through the Demartini Value Determination process and share your results with us.
3) Personal Interview:
If we see a strong alignment, we will invite you to a personal interview in Camps Bay. During our interview, we will:
Discuss your results from the assessments and value determination process in detail.
Explore your previous experiences and how they have shaped your professional journey.
Delve into your understanding of our values and vision, and how you see yourself contributing to our culture and business goals.
Answer any questions you may have about the role, the team, and our company.
Provide a platform for you to showcase your unique qualities and how they align with the position you’re applying for.
The personal interview is a two-way conversation where we both assess the fit and potential for mutual growth and success.
4) Final Steps & Timeline:
Following the interview, we will consider your full profile and proceed with the final decision. We aim to complete the entire process within 1-2 weeks.
We wish you best of luck! Let’s make it happen!
Your Kumi Team
Option: Hospitality Manager with Focus Reservations
Additional Skills Required
Proficiency with property management systems (PMS), booking platforms/OTAs, and digital tools for managing reservations and ensuring smooth operations.
Strong organisational skills to handle bookings, schedule itineraries, and manage administrative tasks with precision.
Excellent cultural sensitivity and adaptability, allowing you to cater to diverse guest needs and preferences with professionalism and care.
A deep understanding of travel logistics within Cape Town and South Africa, coupled with the ability to craft bespoke, personalised itineraries.
Ability to anticipate guest expectations, providing thoughtful recommendations.
Confidence in using digital communication tools, ensuring clear, professional, and timely interaction with guests and team members on all levels.
Upselling and cross-selling skills to highlight additional services, experiences, or upgrades that add value to guest stays.
Capability to multitask effectively, managing both guest relations and operational tasks in a fast-paced environment without compromising quality.
Additional Key Responsibilities & Duties
Reservation Management: Attend to all reservation inquiries promptly using PMS, OTAs, and other relevant systems. Maintain live calendars and update booking schedules accurately to ensure seamless coordination.
Responding to Reservation and Guest Related Issues: Quickly troubleshoot and resolve any booking-related issues, such as cancellations, modifications, or payment discrepancies, and ensure seamless communication with the guests during their stay.
Coordinating Pre-Arrival and After-Stay Guest Communications: Proactively engage with guests before their arrival and after their stay to confirm details, share relevant information to build loyalty by nurturing meaningful connections and gathering feedback to continuously enhance our services.
Managing Guest Profiles: Update and maintain detailed guest profiles in a timely and accurate manner to track preferences and special requests ensuring personalised service for repeat and new guests.
Managing Payments: Process booking payments with precision, ensuring all charges and services are billed, monitor and handle outstanding payments, accounts, refunds, and credits, ensuring financial accuracy.
Collaborating with Teams: Work closely with our marketing and revenue management team to promote special offers, seasonal packages, and tailored itineraries aligned with guest interests, enhancing occupancy, guest engagement and loyalty.
Assist with Feedback-Driven Improvements: Gather, review, and act on guest feedback related to reservations and booking procedures and help implement relevant changes to continuously enhance the guest experience.
Job Type: Full-time
Ability to commute/relocate:
Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
Have you read the entire job description thoroughly and did/will you attach your Motivation Letter to initiate the assessment process?
Are you willing to go through the entire outlined hiring procedures including the value determination as well as a potential 2-hour online-assessment if required?
Experience:
Hospitality: 1 year (Preferred)
License/Certification:
Driver’s License (Required)
Location:
Cape Town, Western Cape (Required)
Application Deadline: 2025/03/20
Title: Hospitality Manager
Company: Kumi Collection
Location: Cape Town
