Overview
Helpdesk Support Technician Jobs in Alberton, Gauteng at Innovative Networks
Full Job Description
Respond to customer inquiries via phone, email, or helpdesk system in a professional and timely manner.
Troubleshoot and resolve technical issues related to:
Internet connectivity ( Fibre, Wireless, LTE, etc.)
Modem and router configuration
IP addressing, DNS, DHCP, and NAT
Email setup and issues
VoIP phone services
Escalate complex or unresolved issues to Tier 2 or network engineers.
Guide customers through step-by-step troubleshooting processes.
Log and document all support calls, issues, and resolutions accurately in the ticketing system.
Monitor network status tools and alert relevant teams of outages or network issues.
Assist customers with account access, billing inquiries, and service activations if required.
Follow up with customers to ensure issues are fully resolved.
Requirements:Education & Experience:
Matric or equivalent (minimum)
IT Certificate or Diploma (e.g., CompTIA A+, N+, Cisco CCNA – preferred)
1–2 years of experience in a helpdesk or ISP support role
Skills & Competencies:
Strong knowledge of networking fundamentals (IP, DNS, DHCP, TCP/IP)
Familiarity with routers, modems, firewalls, and wireless technologies
Excellent communication and customer service skills
Ability to work under pressure and handle multiple tasks
Good problem-solving and diagnostic abilities
Experience with helpdesk/ticketing systems (e.g., Freshdesk, Zendesk)
Work Environment:
Office-based or remote (depending on company policy)
Shift work may be required to work night from 4:00 PM – 22:00 PM
Job Type: Full-time
Work Location: In person
Application Deadline: 2025/07/30
Title: Helpdesk Support Technician
Company: Innovative Networks
Location: Alberton, Gauteng
Category:
