Overview
Help Desk IT Support Technician Jobs in Johannesburg, South Africa at Browns Jewellers
Job Summary
We are looking for a reliable and client-focused Help Desk IT Support Technician to provide first-line technical support to internal users. The ideal candidate will troubleshoot hardware and software issues, resolve IT support tickets, and ensure users can work efficiently with minimal disruption.
Key Responsibilities
- Respond to user queries via ticketing system, email, or phone in a timely and professional manner.
- Diagnose and resolve hardware, software, network, and application issues.
- Install, configure, and maintain desktop systems, laptops, printers, and other office equipment.
- Manage user accounts, permissions, and system access in Active Directory and company systems.
- Escalate unresolved issues to appropriate technical teams.
- Document incidents, solutions, and updates in the help desk system.
- Support remote users and ensure secure connectivity (e.g., VPN, remote desktop).
- Maintain IT inventory and ensure assets are properly tracked.
- Contribute to improving internal IT processes and user support documentation.
Requirements
- Proven experience in a Help Desk or IT Support role.
- Strong knowledge of Windows and/or macOS operating systems.
- Familiarity with Microsoft Office 365, network troubleshooting, and ticketing systems.
- Good understanding of IT security principles and user access controls.
- Excellent communication, problem-solving, and customer service skills.
- Ability to prioritize tasks and work independently in a fast-paced environment.
- Relevant IT certifications (e.g., CompTIA A+, ITIL, Microsoft) are a plus.
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Title: Help Desk IT Support Technician
Company: Browns Jewellers
Location: Johannesburg, South Africa
Category: