Overview
Healthcare Service Consultant Jobs in Stellenbosch, South Africa at Alexforbes
Purpose of the Job:
Thepurposeof the job is to assist a Senior Consultant in delivering a professional and excellent quality of service and consulting advice to clients, in accordance with the Service level agreement and year planner. Ensuring the highest quality of client/member satisfaction through continuous relationship building at an employer and member level, and thereby ensuring client retention, taking into consideration the prevailing Alexander Forbes Health approach, which is currently guided by our “SERVE Model”.
Financial
Manage costs within your control, including costs relating to travel, accommodation, telephone and printing.
Ensuring confirmation of income is done quarterly.
Identify growth, new business and cross selling opportunities within client base.
Notifying Consulting Manager of expenses.
Clients
Ensure SLA is in place and adhered to.
Ensure client retention.
Remain client focused at all times, ensuring results and solution focus with timely follow-through.
Billing
Billing reconciliations knowledge and experience essential.
Provide payroll contact training as needed and maintain relationships.
Ensure all queries raised by members and payroll are resolved.
Communication & Training:
Ongoing member contact and relationship maintenance.
Conduct presentations and workshops for employer contacts, members, and employees as needed.
Establish and maintain strong relationships with both the client and the relevant scheme/s.
Handle client calls and queries promptly.
Compile and distribute member/clientcommunicationas required.
Prepare relevant material for induction sessions.
Provide HR/Payroll training on scheme administration processes.
Engage in dailycommunicationand correspondence with clients, both formal and informal.
Other:
Monitor and follow through on outstanding member application forms and tracking reports.
Plan and implement Health/WellnessDays.
Escalate and resolve problematic member queries.
Identify areas of process failure and client dissatisfaction, developing strategies with Senior Consultant to address these issues.
Remain client focused at all times, ensuring results and solution focus with timely follow-through.
Identify key areas of concern regarding affordability/benefits at both member and employer levels.
Draft and circulate minutes after each meeting to company contacts for client sign-off.
Compliance to Internal Processes:
Ensure standard documents (e.g., file notes, FNA’s, and minutes of meetings) are issued timely as per consultant’s manual.
Adhere to SLA deadlines.
Support consultant in preparation of reports and proposals.
Deliver services and commitments to clients, building and maintaining trust relationships.
Act as the interface between member and client.
Act as the interface between the client and third parties (e.g., schemes, council).
Perform internal office administration, including updating client databases, activity lists, distribution lists, and newsletters.
Adhere to compliance as outlined in the company compliance manual and consultant’s manual.
Extend relevant invitations to correct contacts for events and follow up timely.
Manage general administration, filing, and updates on SharePoint, including electronic storage of minutes, FNA, file notes, and reports.
Update complaints and gift registers.
Maintain responsibility to client and Consulting Manager/Senior Consultant regarding meetings.
Project Mana…
Title: Healthcare Service Consultant
Company: Alexforbes
Location: Stellenbosch, South Africa
Category: Healthcare, Customer Service/HelpDesk
