Overview
Health4Me Service Consultant x2 Jobs in Durban, KwaZulu-Natal, South Africa at Momentum
Title: Health4Me Service Consultant x2
Company: Momentum
Location: Durban, KwaZulu-Natal, South Africa
Closing Date 2025/04/30
Reference Number MMH250423-9
Job Title Health4Me Service Consultant x2
Position Type Permanent
Role Family Client Services
Cluster Momentum Health
Remote Opportunity None of the time
Location – Country South Africa
Location – Province KwaZulu-Natal
Location – Town / City Durban, Cornubia
Introduction
Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members.
Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
Deliver professional service toclients through various servicing channels (inbound calls, emails,walkin interactions etc.),responding to their needs,concerns and complaints withinagreed Service Level Agreements and legislative and compliance requirements.
Requirements
Matric
1 – 2 years client service.
Excellent knowledge Momentum Health System and products would be an advantage.
Good understanding of the Medical Scheme Administration or Short Term Insurance industry.
Excellent communication skills in Afrikaans/ Sesotho/ Sethwana/ Sepedi and, in addition to English.
Duties & Responsibilities
Identifying risks to the company and escalate accordingly.
Engaging in effectivecommunication and delivery according Service LevelAgreements.
Maintaining a consistent service delivery to ensure client retention and satisfaction.
Obtaining and maintaining broadproduct and industry knowledge in order to effectively and accurately respond to customer queries.
Ensuring Service Level Agreements are met and exceeded at all times.
Providing first time resolution on queries of a complex nature.
Dealing promptly with client requests in a competent, efficient,and professional manner.
Driving and supporting effective team work within the department.
Engaging in appropriate training interventions to promote own professional development.
Ensuring to demonstrate the company’s values on a daily basis.
Recording of all queries and interactions with customers ontothe workflow systems.
To ensure the required turn aroundis met.
To ensure that all correspondence sent out is of the highest quality.
Competencies
A strong understang of the medicalaid and short term industry will be advantageous.
Take ownership of all queries and ensure that they are resolved timeously and effectively.
Complete documentation as per departmental guidelines in order tomeet client needs.
Utilise IT systems effectively, to ensure accuracy of documentation.
Adhere to organisational best practice and legislative requirements.
Adhere policies and procedures and take corrective action where necessary.
Ensure all risks are mitigated and escalated where necessary.
Ability to provide quality written feed back to clients on queries raised via email and other platforms.
