Overview
Health Representative, Primary Care (Pretoria North & Limpopo) Jobs in South Africa at Pfizer
Title: Health Representative, Primary Care (Pretoria North & Limpopo)
Company: Pfizer
Location: South Africa
Position Summary
The Health Representative’s mission is to provide sales and promotional content and enhance the customer experience to ultimately improve the health outcomes of patients.
The role is responsible for maximizing Pfizer brand growth through promotional activities tailored to the needs of HCPs within the allocated territory.
Position Responsibilities
Customer Engagement:
Engage with customers in-person and virtually to compliantly grow the business and drive product demand, by proactively providing solutions to achieve business objectives and needs
Engage on promotional science-based brand messages and other ranges of content (e.g., disease state) to support the HCP in improving patient outcomes and experience
Knowledge of customer preferences for content and channels to orchestrate an ideal customer experience through relevant content selection
Acts as key Point of Contact for seamless (compliant), reactive only, connection to Pfizer Subject Matter Expert (SMEs) and resources
Responsible for onboarding customers to new operating model and platforms (e.g. Digital Engagement Portal)
Orchestrate ideal customer experience through relevant content selection, based on knowledge of customer preferences
Implement strategies that drive HCP digital engagement adoption
Organization alignment- Is aligned with the culture, values and mission; operates in a manner aligned with organizational culture, values and mission.
Territory Planning and Management:
Develop and execute territory business plan in line with business objectives
Track activities of the agreed plan and proactively report any potential barrier to achieve planned activities
Recommend creative and innovative ideas/solutions to increase market share within the territory
Producing reports according to Health Representative Manager recommendations and market needs.
Organize and implement value-added programs across the territory
Ensure timely and relevant customer insights and market intelligence is captured and shared via relevant systems
Reporting/Administration
Adherence to all Pfizer compliance policies and guidelines
Timeous recording of customer interactions within PforceRx
Maintain an up-to-date and accurate customer list
Timely and accurate submission of expenses and remain within the allocated budget
Self – Development:
Proactively implement and update personal development plan
Own and drive your development plan
Proactively receive and act on feedback from peers, trainers, and managers
Qualifications/Experience/Competencies
Relevant bachelor’s degree
A minimum of 3-5 years’ experience in the pharmaceutical/healthcare industry
Effective selling and presentation skills through virtual and face to face interaction
Digital and non-digital learning agility
Good business knowledge and customer acumen
Demonstrated ability to work within a team/as a team player
Exhibit a high degree of flexibility in adapting to a rapidly changing environment
Strong organizational and prioritization skills
Sound understanding of compliance and integrity principles
Basic Computer literacy e.g., Microsoft Excel / PowerPoint/Word /Outlook
Work Location Assignment: Remote – Field Based
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
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