Overview
Health Membership Administrator Jobs in Johannesburg at Kaelo
Company Description
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.
Job Description
The Membership Administrator is responsible for ensuring the seamless onboarding of new members across all Kaelo products. This involves the accurate capturing of the membership and maintenance of member and dependant details in a timely manner.
KEY OUTCOMES (not limited to) Level 4 and 5 process elements
Onboarding and Maintenance of Members, Clients and Brokers:
Create member, client or broker profiles
Create policy within membership profile
Maintain member details
Maintain dependent details
Manage Offboarding of Clients:
Manage suspension of member
Manage resignation or termination on member
Manage Communication and Relationships:
Liaise with Client Relationship Managers regarding progress and updates
Ensure process is complete by Billing Cycle cut off times
Respond to queries regarding the membership process with both internal and external stakeholder
Continuous Improvement:
Identify issues, perform root cause analysis and contribute towards process and system enhancements
Qualifications
The Membership Administrator is responsible for ensuring the seamless onboarding of new members across all Kaelo products. This involves the accurate capturing of the membership and maintenance of member and dependant details in a timely manner.
JOB DETAILS
BUSINESS UNIT: Operations – Billing
DATE OF JOB PROFILE: 24 April 2019
FAIS: Preferred
KEY OUTCOMES (not limited to) Level 4 and 5 process elements
Onboarding and Maintenance of Members, Clients and Brokers:
Create member, client or broker profiles
Create policy within membership profile
Maintain member details
Maintain dependent details
Manage Offboarding of Clients:
Manage suspension of member
Manage resignation or termination on member
Manage Communication and Relationships:
Liaise with Client Relationship Managers regarding progress and updates
Ensure process is complete by Billing Cycle cut off times
Respond to queries regarding the membership process with both internal and external stakeholder
Continuous Improvement:
Identify issues, perform root cause analysis and contribute towards process and system enhancements
SPECIAL REQUIREMENTS
Telephonic etiquette and Professionalism
Customer urgency
PERSON DETAILS: WORK EXPERIENCE
REQUIRED
1-2 Years in Membership administration.
Customer service environment experience.
PREFERRED
EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY
REQUIRED
Matric
Good Computer knowledge/literacy especially in MS Word, MS Excel and MS Outlook
Certificate in Business management/Office management or Office administration
PREFERRED
FAIS Complaint: RE5 would be advantageous
TECHNICAL SKILLS OR KNOWLEDGE
REQUIRED
Proficient in Excel
Additional Information
Personal Attributes
Accountability
Action orientated
Collaborative
Communication
Business writing skills
Manages complexity
Problem solving skills
Decision
Growth and development mind-set
Financial acumen
Planning and organisation
Resilient and adaptive
Self-development
Purpose driven
Significance and values orientate
Title: Health Membership Administrator
Company: Kaelo
Location: Johannesburg
