Overview
Head: Student Recruitment (Distance Undergraduate) Jobs in Midrand at ADvTECH
Direct Reporting Line:
Sales Operations Manager (Online and Admissions)
At The IIE’s Varsity College, we’re on a mission to continue leading at the forefront of private higher education in South Africa. With a growing team and ambitious goals, we’re looking for a results-driven Head: Student Recruitment (Distance Undergraduate) to lead and expand our sales efforts. As Head: Student Recruitment (Distance Undergraduate), you’ll be responsible for driving student growth, building and managing a high-performing sales team, and developing strategic plans to meet and exceed targets. You’ll report directly to the Sales Operations Manager and play a key role in shaping the future of our sales organisation.
Duties and Responsibilities:
Sales Target Planning, Management and Achievement.
Designs the approach and operationalises the undergraduate distance student recruitment team and sales processes.
Plans and manages the sales pipeline and sets targets across all student advisors.
Sets and manages the undergraduate targets with the Sales Operations Manager
Designs review processes for assessing the target achievement and implementing remedial actions where applicable.
Implements and enforces student recruitment policies and processes.
Provides input into the overall student recruitment planning through participation in the senior management team.
Formulates action plans to boost student numbers for the undergraduate distance qualifications.
Ensures that semester and annual targets are consistently met in all categories.
Sales Events, Marketing and Brand Awareness
Coordinates and executes all sales events for the undergraduate distance student recruitment team.
Represents The CI at functions to promote the brand.
Manages and resolves escalations and complaints and ensures a consistently high level of customer service with regards to the sales cycle.
Maintains sound relationships with internal and external stakeholders in accordance with company policies and procedures. Engages with stakeholders to gain an understanding of the programmes and product knowledge.
Leads the sales team in ensuring up to date product knowledge to deliver top quality customer service.
Ensures the sales team works in cohesion with all other departments to ensure smooth customer service delivery.
Manages compliance to the corporate identity at all times.
Reporting
Compiles accurate reports as mandated by the national office including comments, insights and recommendations.
Monitors all relevant portals and systems to ensure all report information is up to date and accurate at all times.
Provides effective reviews and analysis of student registration data and suggests actions.
Conducts post registration analysis, identifies trends or gaps and implements improvements.
Forecasts, analyses and provides detailed plans for future sales pipelines.
Student Recruitment Administration
Monitors and reviews the data integrity across all operational systems for the distance undergraduate team. Ensures the required data integrity standards are met and puts corrective action in place as required.
Responsible for ensuring that all admissions are processed accurately and timeously according to stipulated qualification admission criteria to prevent any erroneous admissions.
Ensures that SIS escalations and queries are submitted timeously and accurately to the registrars office.
Oversees that all The IIE administration policies and departmental processes are strictly adhered to, and that all information is recorded correctly and kept up to date.
Human Capital Management
Manage the sales team to ensure they are motivated, achieve targets and working effectively in their roles.
Ensures all regional team members are applying the enquiry process and administration procedures correctly and monitors consultations and follow up calls to ensure they are being done correctly, as well as monitoring and tracking of leads through the application to registration process.
Monitors the quality of the sales team by assessing standards and consistency of service and provides training, development and guidance to implement corrective measures if required.
Manages individual team member’s contribution to ensure the achievement of the overall target.
Supports and develops all team members in their roles and career development plans.
Responsible for the orientation and continual training of all new and current staff members.
Implements the sales performance process in conjunction with Sales Coordinator and Sales Operations Manager to address poor performance timeously, following the required guidelines to ensure corrective action is taken, and address continued poor performance according to HR policies and procedures.
Conducts meetings with the sales team and the individual staff members to track conversions and contribution to target and implement corrective measures if applicable.
Call Centre Management
Hiring, training, mentoring, and supervising call centre operators.
Analyzing call centre metrics, developing and implementing procedures to streamline operations and improve efficiency. Establishing objectives for the call centre’s daily activities and aligning them with overall business goals.
Addressing customer concerns, handling complaints, and ensuring a positive customer experience.
Preparing reports on call centre performance and providing recommendations to senior management.
Monitors and reviews the data integrity across the call centre. Ensures the required data integrity standards are met and puts corrective action in place as required.
Competencies Required:
Leadership & Team Management – Ability to inspire, mentor, and guide sales professionals toward high performance
Excellent Communication – Strong verbal and written communication skills; able to pitch, present, and negotiate with confidence
Analytical Skills – Comfortable working with data to track KPIs, forecast sales, and refine strategies
Problem-Solving – Able to quickly identify issues and implement effective solutions
Adaptability – Thrives in a fast-paced, changing environment and responds well to feedback
Results-Oriented – Demonstrates a strong commitment to achieving targets and driving growth
Minimum Qualification Requirements:
Minimum of Advanced Diploma or Bachelors Degree. Postgraduate qualification advantageous.
Minimum Qualification Requirements:
Minimum of 2 years management experience and 5 years sales experience
Working Hours:
Monday to Friday : 08:00 -17:00
Alternate Saturdays as required.
Salary:
Competitive salary commensurate with experience.
Benefits:
Lifelong learning opportunities through LinkedIn Learning subscriptions.
Staff and family discounts on educational programs within our brand portfolio.
Incentive bonus structure based on performance and achievement of goals.
Provident fund contributions, including Death & Funeral Cover, to support your financial well-being and future planning.
Birthday vouchers to celebrate your special day.
Competitive annual leave allowance for well-deserved time off and rejuvenation.
Application Response:
Due to the high volume of CVs received, please note that personal contact with all applicants may not be feasible. Only candidates whose qualifications and skills closely align with the position requirements will be contacted for interviews.
Technical Support:
Should you experience technical difficulties applying for the position, kindly use the following URL for further assistance: https://hire.simplify.hr/ContactUs
The IIE Varsity College, IIE Vega and IIE MSA is an Equal Opportunity Employer. However, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act. The company reserves the right to close or place the vacancy on hold at any time, without prior notice.
Title: Head: Student Recruitment (Distance Undergraduate)
Company: ADvTECH
Location: Midrand
