Overview
Head: Shared Services Jobs in Bellville, South Africa at Sanlam
Reports to Executive:
Core Operations – Sanlam Corporate
Role based in Johannesburg / Cape Town
Build a successful career with us
Sanlam is a leading financial services group, originally established as a life insurance company in 1918. The Sanlam Group conducts its business through Sanlam Limited, the corporate head office and five business clusters. We pride ourselves in helping our employees to realise their worth.
Purpose of the role
The successful incumbent will lead teams with specialist functions and is accountable for designing and implementing a shared service capability encompassing stakeholder reporting, capacity management,quality assuranceand controls, technical training and support process optimisationinnovationsolutions and large transformational programmes.
Key Responsibilities
• Develop and execute on the tactical plans to drive the contracted shared services support outcomes.
• Oversee the accurate and timely delivery of reporting, analyses, and management information to stakeholders.
• MANCO & Exco reporting, interpretation, analysis and business insights of trends across the business indicators.
• Establish and monitor performance metrics, key performance indicators (KPIs), and service level agreements (SLAs).
• End to end discipline of work force management including capacity planning, scheduling, forecasting, real time optimisation and monitoring.
• Identify opportunities for process improvements, automation, and technology enhancements.
• Co-create the digital and automation solutions and strategies, manage execution and track benefit realisation thereof.
• Delivery of skills improvement strategy through continuous focus on development of skills via multiple platforms.
Qualifications and experience
• Business related degree or equivalent.
• Post graduate degree advantageous.
• 8 – 10 years’ experience at asenior managementlevel in enabling Operations environments.
• Financial management proficiency with a solid understanding of budgets and variance reporting.
Knowledge and Skills
• ProvenLeadershipandsenior managementskills.
• Ability to collaborate with multiple stakeholders across business units at a senior and executive management level.
• Experience in Workforce (WFM),Quality Assurancepractices, Business Intelligence and digital thoughtleadership.
• Knowledge of the Operations Management function and the specialist areas supporting it.
•Employee Benefitsexperience advantageous.
Behavioural Competencies
• Organisational Savvy – Manoeuvring comfortably through complex policy, process and people related organizational dynamics.
• Manages Complexity – Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
• Drives Engagement – Creating a climate where people are motivated to do their best to help the organisation achieve its objectives.
• Business Insight – Applying knowledge of the business and marketplace to advance the organisation’s goals.
Core Competencies
CultivatesInnovationby creating new and better ways for the organisation to be successful.
Client Focus – Building strong customer relationships and deliveringcustomer-centricsolutions.
Drives Results – Consistently achieving results, even under tough circumstances.
Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
Resilience- Rebounding from setbacks and adversity when facing difficult situations.
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Title: Head: Shared Services
Company: Sanlam
Location: Bellville, South Africa
Category: Management, Business
