Overview
Head Of Tele And Digital Jobs in Midrand, Gauteng, South Africa at Momentum
Title: Head Of Tele And Digital
Company: Momentum
Location: Midrand, Gauteng, South Africa
Metropolitan is one of the oldest financial services brands in South Africa. With over 128-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.
Metropolitan operates in South Africa, but the brand is also present in 12 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.
Visit us at: www.metropolitan.co.za
Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
Develop and drive profitable sales through effective plans, targets and growth in support of the business sales strategic objectives and maintain compliance with regulatory requirements. Provide strategic leadership to integrate and optimise Tele and Digital channels, leveraging technology to drive
profitable growth, operational efficiency and a seamless, client-centric omni-channel experience that enables
future-ready distribution and service models.
Requirements
- Postgraduate qualification in Business Management or related field
- RE5 and RE1 FAIS Regulatory accreditation
- 8+ years’ experience within financial services, with at least 3 years' experience in a senior leadership role
- Extensive senior leadership experience within omni-channel, digital transformation, contact centre, sales or client experience environments.
- Proven experience leading large-scale transformation, operational optimisation and digital enablement initiatives.
Duties & Responsibilities
- Develop and execute an integrated Tele and Digital strategy aligned to Metropolitan’s strategicobjectives.
- Design and optimise integrated client engagement and distribution models across Tele, Digital, Serviceand related channels.
- Lead digital transformation initiatives that enhance scalability, agility, operational resilience and clientcentric
service delivery.
- Drive innovation, digitisation, automation and continuous improvement across the omni-channel
environment.
- Enable sustainable commercial growth through integrated omni-channel distribution and engagementstrategies.
- Improve operational productivity, conversion rates, persistency and value of new business.
- Optimise lead generation, channel performance and client engagement to maximise commercialoutcomes.
- Provide strategic oversight of financial performance, resource optimisation and cost efficiency across the
omni-channel ecosystem.
- Use data-driven insights to inform decision-making, improve client journey and scale performance.Implement design thinking and agile methodologies.
- Define and embed a unified client experience strategy across all channels and touchpoints.
- Drive seamless, personalised and efficient client journeys that improve client satisfaction, loyalty and fast-claims turnaround.
- Monitor and improve customer experience and service performance metrics, such as NPS.
- Lead end-to-end process optimisation initiatives to improve efficiency, turnaround times, scalability and service delivery.
- Simplify operating models, eliminate inefficiencies and strengthen operational integration across channels.
- Drive operational disciplines that support sustainable growth, quality service delivery and resilience.
- Lead and develop multi-layered team within Tele and Digital environments.
- Foster a high-performance, innovative and client-centric culture.
- Drive leadership capability, succession planning, employee engagement and change agility.
- Ensure compliance with all relevant legislative, regulatory and governance requirements, including FAIS, POPIA, TCF and the Long-term Insurance Act.
- Implement effective risk, fraud prevention and governance controls across the omni-channel environment.
Competencies
- Strategic and commercial leadership
- Digital and innovation mindset
- Strong decision-making
- Stakeholder influence and collaboration
- Client-centric leadership
- Operational excellence
- Change leadership and execution
Enquiries [email protected]