Head of Payments Operations

Overview

Head of Payments Operations Jobs in Cape Town, South Africa at Digital Outsource Services

About the Role

Kick‑start your career in the online gaming world and experience the very latest in technology and innovation at a NYSE‑listed digital gaming company behind some of the world’s leading Sports and iGaming brands. As Head of Payments Operations, you will own and orchestrate every aspect of the withdrawal life cycle, spanning operations, processes, projects, reporting, systems, and cashflow management. Your role will ensure withdrawals are executed efficiently, reliably, and compliantly across all markets while driving continuous improvement, operational scalability, and best‑in‑class player experience.

Responsibilities

• Own End‑to‑End Withdrawal Processes and Policies: define, maintain, and oversee withdrawal workflows across all payment methods and markets; develop clear policies and guidelines to ensure compliance, consistency, and operational efficiency; identify process gaps and implement changes to reduce friction, risk, and operational overhead; partner with Compliance and Fraud functions to ensure withdrawal rules adhere to regulatory and risk frameworks.
• Interact with Business Stakeholders: serve as the primary operational liaison between Payments, Customer Operations, Compliance, Finance, and Product teams; manage relationships with third‑party payment providers to ensure smooth withdrawal execution and issue resolution; communicate strategic updates, escalations, and operational dependencies across internal teams; collaborate cross‑functionally to support new market entries, provider changes, and feature launches.
• Analyse Payments Data for Trends and Opportunities: use withdrawal and payment performance data to identify inefficiencies, player friction points, or risk signals; work with BI and analytics teams to build dashboards, automated reporting, and KPI frameworks; translate data trends into business cases for system enhancements or provider changes.
• Maintain Cashflow: manage daily cashflow requirements across multiple PSPs, banks, and wallets; ensure optimal balances for operational continuity while minimizing idle funds; collaborate with Treasury and Finance to forecast needs and improve capital efficiency; monitor settlement cycles, payout velocities, and funding delays to maintain accuracy and liquidity.
• Present Updates, Business Cases & Progress to Senior Leadership: regularly report operational performance, risks, SLAs, and initiatives; prepare structured business cases for resourcing, process changes, and tooling investments; highlight root‑cause insights, improvement plans, and long‑term operational strategies; influence leadership decisions with data‑backed perspectives.
• Drive Initiatives, Evaluate Processes & Implement Improvements: lead operational projects focused on scalability, automation, compliance, and efficiency; continuously evaluate existing workflows, tools, and vendor capabilities; partner with Product and Engineering to implement system enhancements, automation layers, and operational tools; ensure new processes are documented, communicated, and embedded across teams.

Qualifications

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly.
• Experience collaborating in cross‑functional teams, achieving shared goals.
• Expertise managing multiple projects simultaneously, delivering on time and within scope.
• Exceptional attention to detail, ensuring high standards of quality in all outputs.
• Adaptability to changing environments and priorities.
• Minimum 5 years experience in payments, banking operations, or transaction processing, including day‑to‑day operational activities.
• Experience in risk operations, managing payment routing, deployment processes, analytics, and operational support environments.
• Hands‑on experience with banking and card processing workflows, including routing logic and operational troubleshooting.
• Ability to analyse operational performance data and support continuous improvement initiatives.
• Experience implementing or maintaining operational policies, compliance‑aligned procedures.
• Familiarity with risk management practices, especially fraudulent or high‑risk transaction environments.
• Leadership experience…

Title: Head of Payments Operations

Company: Digital Outsource Services

Location: Cape Town, South Africa

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