Overview
Head Of Maintenance & Managed Services- Remote Jobs in South Africa at Flink Recruitment
Head of Maintenance & Managed Services (Telecommunications / ICT) – Remote, South Africa
Our client, a leading telecommunications / ICT company, is seeking a Head of Maintenance & Managed Services to oversee service quality, drive process improvements, and manage a technical team.
This role focuses on ensuring SLA compliance, optimizing performance metrics, handling client and supplier contract renewals & negotiations, and improving overall service delivery.
Strong leadership, strategic thinking, and technical expertise in telecom / ICT operations are essential.
Roles and Responsibilities
Continuous Improvement
Accountability for the quality of service
Continuous inputs to processes improvement and governance of QMS for M&MS
Improve customer satisfaction and perception by delivering continuous service
Improve and positively addressing any areas of under performance
Reporting
Ensure all customer operations performance is aligned with budgets, strategy, service catalogue
Provide monthly reporting and analysis around revenue and time logged to ensure none are below the expected ratio
People Leadership
Own the resource planning, allocation and team management for the Maintenance & Managed Services team
Coach, mentor, motivate and supervise team members and influence them to take positive action and accountability for their assigned work
Cascade and enforce all policies and processes with team members
Attend management meetings, annual events, and other activities directed by the CEO
Flexibility to travel as required for customer meetings
Awareness and compliance of ISO, UK GDPR regulations
Any other duties as required
Skills & Knowledge
Must have held a similar position in the Telecom Industry
Commercially aware and politically astute
Highly customer focused and client facing with a solution-oriented mindset
Demonstrates sound judgement, able to assess situations and make sound conclusions decisions
Persuasive, encouraging and motivating
Ability to elicit cooperation from a wide variety of sources – a strong negotiator
Strong interpersonal skills with a professional attitude
Excellent presentation and communication skills
Tenacious, self-motivated and quality minded
Decisive and results focused
Meticulous, structured with excellent attention to detail
Strong technical background
Adaptable, can conform to shifting priorities, demands and timelines whilst retaining control
Employment Details
Employment Type: Permanent Employment
Industry: Telecom
Work space preference:Work from Home
Ideal work province: Gauteng
Ideal work city: Johannesburg
Salary bracket: R 0 – R,
Drivers License: CODE B (Car)
Own car needed: Yes
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Title: Head Of Maintenance & Managed Services- Remote
Company: Flink Recruitment
Location: South Africa
Category: Management (Program / Project Manager, Operations Manager, General Management)
