Overview
Head of Information Technology Operations Jobs in Johannesburg Metropolitan Area at Smart4Energy
Title: Head of Information Technology Operations
Company: Smart4Energy
Location: Johannesburg Metropolitan Area
A Market Leader in Financial Services
This is a unique opportunity to join, a JSE-listed financial services organization renowned for consistent growth and exceptional performance that outpaces competitors. As part of the team, you’ll collaborate closely with business stakeholders on high-impact projects, driving real value and contributing meaningfully to continued success.
Lead the Infrastructure and IT Service Management (ITSM) team. This role is ideal for a technical leader with a passion for delivering secure, stable, scalable, and streamlined infrastructure and operations.
Responsibilities
Focus on Service and Stability
Build a centre of excellence for service management
Deliver a thematic view of the systemic problem to focus on key risks
Collaborate with BU’s to provide great service to our clients, Advisers and Business
Instill Industry best practice ITSM and ITIL standards
Improve communication and turnaround time with internal and external stakeholders
Build services and skills for future cloud environments
Accountable for cyber security strategy and management
Capacity and risk management of environments
Infrastructure architecture
Disaster recovery management
Behaviors:
Build relationships with key internal stakeholders
Continually learns and grows own skills and industry knowledge
Creative visualization, critical thinking, inductive and deductive reasoning. An ability to think outside the box.
Collaborative coordination and time management. Be Proactive and take initiative.
Capacity to work under pressure while observing high quality standards.
Problem solving and analysis. Add value to business outcomes.
Must be able to work in a team environment. Share knowledge and help to grow others
Desire to understand the reasons for delivery to deliver the right solution
Strive to continually learn and improve
Minimum Requirements & Skillset:
Experience leading IT Operations teams using ITIL and Cobit
In-depth knowledge of running ITSM delivery
Financial industry background and understanding
Microsoft licensing understanding (OS/SQL)
Enterprise Architecture
Understanding of AWS and Azure services and environments
In-depth knowledge of information and cyber security management
Vendor management and negotiation
Firewall and network technology
VEEAM management
3 PAR storage environments
