Overview
Head of Department- CRM Jobs in Greenstone Park, Gauteng at Leroy Merlin
Full Job Description
Purpose of the role
To provide strategic management of people and resources in the department, to ensure excellent customer service and sustainable growth.
Main responsibilities
Lead and support a team of department managers
Develop the team to meet strategic business objectives
Manage full operations of the department
Manage daily sales and customer relations
Identify business growth opportunities (new markets, new products and new services)
As a member of the management committee, co-create and decide on the strategy to implement
Participate in cross-disciplinary projects with fellow colleagues
Design the most cost-effective delivery channels for your department
Develop appropriate risk management strategies
Introduce efficiency, improvement measures for an optimal return and stakeholder value
Develop customer service improvement strategies
Get involved in drafting and changing policy to align with changing market conditions
Relevant business degree
Previous retail experience at a senior management level
Proven track record in the Retail industry.
Ability to work long hours and weekends
Ability to work as Duty Manager when required, e.g. open and close store
Excellent interpersonal relations
A team builder and a team player
Excellent customer service
Self-confident, hardworking and lives by example
Title: Head of Department- CRM
Company: Leroy Merlin
Location: Greenstone Park, Gauteng
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