Overview
Head of Commercial Jobs in Paarl, Western Cape, South Africa at ExecutivePlacements.com
Title: Head of Commercial
Company: ExecutivePlacements.com
Location: Paarl, Western Cape, South Africa
Recruiter:
CA Support
Job Ref:
CPT001412/FT
Date posted:
Friday, April 24, 2026
Location:
Paarl, South Africa
SUMMARY:
Head of Commercial
Location: Paarl, Western Cape
A fast-growing agritech company operating within the fruit supply chain sector is seeking to appoint a commercially driven and hands-on Head of Commercial. This is a senior leadership role suited to an individual who can operate both strategically and operationally, taking full ownership of the commercial function while building scalable systems to support growth.
The successful candidate will be responsible for defining and executing the commercial strategy, driving new business development, and ensuring exceptional client experience across the full lifecycle — from onboarding through to retention and expansion.
POSITION INFO:
Key Responsibilities
Commercial Leadership & Systems Development
- Take full ownership of the commercial department, including its direction, performance, and culture
- Design and implement scalable systems, processes, and frameworks to support growth
- Establish and enforce standard operating procedures across client success, onboarding, support, and marketing
- Implement tools and workflows to improve efficiency and reduce operational friction
- Build and lead a high-performing, accountable team with clear KPIs
Strategy & Business Development
- Define and execute the commercial strategy aligned to growth objectives
- Drive new business development and identify partnership opportunities
- Develop and implement go-to-market strategies
- Represent the business at industry events and client engagements
Client Success & Retention
- Own the end-to-end client success strategy
- Build and maintain strong relationships with key stakeholders
- Monitor client performance metrics to proactively manage retention, upsell, and expansion
Client Support Oversight
- Oversee the support function to ensure efficient issue resolution
- Define and manage SLAs, escalation protocols, and service standards
- Promote a proactive, solutions-driven support culture
Onboarding & Implementation
- Lead client onboarding and system rollout processes
- Develop onboarding frameworks, training material, and implementation guides
- Coordinate cross-functional teams to ensure successful client adoption
Product & Client Alignment
- Act as the liaison between clients and development teams
- Translate client feedback into clear product requirements
- Manage and prioritise feature requests within the development pipeline
Marketing & Brand Positioning
- Drive marketing strategy within the agritech and fresh produce sectors
- Oversee content, campaigns, and brand consistency
- Support business development through marketing collateral and thought leadership
Minimum Requirements
- Bachelor’s degree in Business, Commerce, Marketing, Agricultural Management, or a related field
- Minimum 5 years’ experience in a commercial, client success, or business development role
- Proven ability to operate at both strategic and operational levels
- Demonstrated success in client growth, retention, and revenue expansion
- Strong understanding of SaaS environments and implementation processes
- Experience translating client needs into product or technical requirements
- Exposure to agritech, supply chain, or fresh produce industries advantageous
- Strong leadership, communication, and stakeholder management skills
- Proficiency in CRM systems (e.g., HubSpot, Salesforce) and project tools (e.g., ClickUp, Asana, Jira)
- Data-driven approach with strong analytical capability
TO APPLY:
- apply online at or
- click on the "Apply" button