Overview
Head: Fraud Prevention and Detection Jobs in Johannesburg, South Africa at Nedbank
REUISTION DETAILS
REQ 146706 Thembi Mtshali
Location:
Johannesburg
Closing date : 15 July 2026
Job Family
Risk, Audit and Compliance
Career Stream
Forensics
Leadership Pipeline
Manage Managers (MM)
Job Purpose
To provide enterprise leadership, strategic direction, and governance oversight for fraud prevention and detection across internal, digital banking, and card fraud environments, strengthening control effectiveness and ensuring fraud risks are proactively identified, managed, and mitigated to protect the organisation from financial, regulatory, and reputational risk.
Job Responsibilities
Fraud Operations Oversight and Performance Governance
• Lead and manage fraud detection teams across internal, digital banking, and card fraud environments.
• Provide oversight of fraud operational performance frameworks, including alert handling, case management, and response effectiveness across fraud environments.
• Drive accountability for service levels, turnaround times, and quality of investigations.
• Ensure the operating model, resource deployment, and capability capacity are aligned to fraud risk exposure, service requirements, and strategic priorities.
Fraud Detection Strategy and Optimisation
• Provide strategic direction and governance over fraud detection thresholds, rules, and monitoring parameters to ensure effectiveness and responsiveness to evolving fraud risks.
• Ensure detection frameworks are continuously reviewed and optimised based on fraud trends, control performance insights, and operational intelligence.
• Oversee daily fraud reporting and ensure timely escalation of emerging risks or abnormal patterns.
• Actively manage the balance between detection effectiveness and false positives to support both risk management and customer experience.
Fraud Prevention Enablement and Control Effectiveness
• Direct the design, enablement, and optimisation of fraud prevention controls across products and channels.
• Ensure preventative measures remain effective through ongoing monitoring and operational review.
• Enable agile control refinement in response to emerging fraud typologies, changing attack vectors, and control performance insights.
Future-Proofing
• Champion the identification and assessment of emerging fraud risks, including those arising from AI, digital ecosystems, and evolving criminal methodologies.
• Identify emerging fraud modus operandi (MOs) and perform root cause analysis on incidents, ensuring key findings are formally escalated and shared with GFCFS Investigations to support deeper investigation, disruption actions, and continuous improvement of controls.
• Establish and embed robust, industry-aligned frameworks for ongoing fraud risk assessment and response.
• Leverage data, analytics, and intelligence to generate actionable insights and continuously strengthen prevention, detection, and mitigation strategies.
Job Responsibilities Continue
People Leadership & Culture
• Provide strategic leadership to multidisciplinary fraud teams, ensuring alignment to enterprise objectives.
• Build and sustain a high-performing, inclusive, and values-driven culture that supports talent attraction, development, and retention in line with the division’s transformation agenda.
• Drive leadership capability, accountability, and continuous improvement across teams to ensure optimal performance and organisational impact.
Stakeholder Management
• Establish and lead strategic industry and cross-functional networks to enhance collaboration and intelligence-sharing across the fraud risk ecosystem.
• Build and sustain strong partnerships with key internal and external stakeholders to ensure aligned, integrated, and value-driven delivery of fraud prevention and detection initiatives.
• Provide stakeholder oversight, proactively managing expectations and fostering trusted, long-term relationships that enable strategic outcomes and organisational impact.
Risk Assessments, Governance & Compliance
• Provide strategic oversight of enterprise-wide fraud risk assessments to identify vulnerabilities across products, processes, and systems.
• Define and continuously enhance fraud frameworks, standards, and controls to ensure effective risk…
Title: Head: Fraud Prevention and Detection
Company: Nedbank
Location: Johannesburg, South Africa
Category: