Overview
Head, Client & Service Jobs in Johannesburg, South Africa at Standard Bank Group
Position: Head, Client Experience & Service
- Business Segment:
Insurance & Asset Management
Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities- plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa.
Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To develop and implement the Client Servicing Strategy and operating model across the Strategic Investment Platform (SIP) South Africa (SA) to drive the modernisation and digitisation agenda for client servicing for SIP. Guide Servicing leadership to formulate strategic and tactical plans, service standards, governance and tools to improve service delivery, reduce friction across the value chain and enable consistent execution across all platforms.
Programme manage a consolidated view of all client servicing initiatives across SIP to support achievement of Platforms Client Servicing outcomes and measurable service performance targets.
Qualifications
Type of
Qualification:
Post Graduate Degree
Field of Study: Business Commerce
General Management
Experience:
- 5-7 years:
Knowledge and experience in investment, retirement, life products and platforms. - 8-10 years:
Able to partner with business units to define and implement action plans to support the achievement of strategic objectives. Identify improvement opportunities, implement and measure initiatives to address gaps. Provide change management support to stakeholders. - More than 10 years:
Demonstrate comprehensive experience in evaluating the financial performance of various investment platforms and implementing strategies to enhance outcomes in collaboration with key stakeholders. Analyze financial data to identify significant trends and deliver insights, data analytics, and recommendations to platform leaders to establish strategic goals, develop action plans, track progress, and assess the effectiveness of critical initiatives.
Additional Information
- Continuous Process Improvement
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Title: Head, Client & Service
Company: Standard Bank Group
Location: Johannesburg, South Africa
Category: