Overview
Guest Liaison/Night Relief Jobs in Cape Town, South Africa at Kendrick Recruitment
Position: Guest Liaison / Night Relief
Job Description
Guest Liaison / Night Relief | 5-Star Luxury Boutique Hotel | Cape Town
Kendrick Recruitment is searching for a sophisticated and guest-focused Guest Liaison / Night Relief for one of Cape Town’s most iconic and celebrated 5-star luxury boutique hotels, situated in the prestigious Bantry Bay neighbourhood.
This is a role where first and final impressions are everything. You will be the face of the property across early, late and overnight shifts, delivering a seamlessly personal guest experience with precision, discretion and genuine warmth.
Please note:
Candidates already based in Cape Town will be given strong preference. This is a live-out, shift-based position including night shifts.
Minimum Requirements
- Minimum 3 years’ relevant experience in a 5-star or equivalent luxury hospitality environment – essential
- Formal Hospitality qualification preferred
- Proficient in Opera, POS, MS Word, Excel and Outlook – essential
- Excellent written and verbal English communication skills
- Strong administrative background with a meticulous eye for detail
- Knowledge of Cape Town’s cultural, dining and leisure offerings advantageous
- Well-presented, sophisticated and naturally hospitable
- Flexible and willing to work rotating shifts including nights and weekends
- Stable work history with contactable references
Key Responsibilities
- Deliver an intuitive, personalised guest experience from check-in to departure
- Handle guest reservations, billing, profiles and correspondence with accuracy and discretion
- Prepare guest lists, itineraries, daily reports and shift handovers
- Manage and maintain all administrative systems (Opera, POS, MS Office)
- Support concierge services and assist guests with bespoke recommendations and bookings
- Oversee overnight operations, ensuring the property is secure and guest-ready each morning
- Liaise with all departments to ensure smooth daily operations and uphold house standards
Shift Structure
- Early: 06:30 to 15:30
- Late: 14:00 to 23:00
- Night: 22:00 to 07:00
Package
- Gross Salary: R16,800 per month
- Medical Aid:
Discovery Health – 50% employer contribution (Key Care plan, main member) - Pension:
Momentum – 6% contribution from both employer and employee - Gratuity:
Paid monthly in arrears per split calculation - Transport available for operational line staff within designated pickup areas
- Live-out position
Should you feel you are the right fit for this role, please apply with your updated CV, contactable references and a recent head and shoulders photo as soon as possible.
Please note that if you do not hear from us within 7 working days, kindly consider your application unsuccessful.
Requirements
experience
Title: Guest Liaison/Night Relief
Company: Kendrick Recruitment
Location: Cape Town, South Africa
Category: