Overview
Guest Experience Representative Jobs in Sandton, South Africa at Talent Sam
Responsible for communicating with guests using various methods, such as phone, email, and live chat messaging.
The Guest Experience Representative will handle guest requests, questions and issues prior, during and post stay. This role also consists of data tracking and entry to ensure company standards are documented and support all guidelines and practices.
Job Duties:
Respond to guests’ messages and calls
Work closely with Superhosts to achieve guest excellence
Review daily work orders and ensure they are completed prior to guest arrival
Coordinate requests with Operations Team and Superhosts
Collect all necessary details for any guest issues and assist in a timely manner
Record all notes in each reservation and provide updates in Slack channels
Send and follow up payment requests
Assist Superhosts with quality reports and reviews
Assist guests with arrivals and departures
Managing payment links and recording financial details
Consistently check for Slack updates and action accordingly
Manage door codes and early arrival times and late checkout times
Send out photos to guests of multi-unit property
1 years of experience in Customer service and/or hospitality management experience
Background in hotels, resorts, or short-term rentals is preferred
Education:
college diploma or bachelor’s degree, preferably in Hospitality or related study area
Other qualifications: user of Microsoft Office, background with G-Suite, Opera, and/or Guesty (preferred)
Soft Skills:
Passionate and enthusiastic about the short-term rental industry
Dependable and understanding of the team culture and dynamic
Proven verbal and written communication skills in English
Self-motivated and able to multitask in a fast-paced environment
Professional attitude with strong time management skills
Ability to solve problems using an indirect and creative approach
Flexibility to work shifts and on weekends and public holiday
Title: Guest Experience Representative
Company: Talent Sam
Location: Sandton, South Africa
Category: Hospitality / Hotel / Catering
