Overview
Guest Experience Agent Jobs in Bloubergstrand, Western Cape at Host Agents
Full Job Description
We would like to welcome a hardworking and goal orientated Guest Experience Agent to join our team. This position would suit someone with a lot of energy, who is willing to go above and beyond. This is a challenging job that will reward people who are self-motivated and hardworking. You will learn a lot and expand your horizons while working with a fantastic group of people.
Only candidates with strong experience in hospitality and reservations management will be considered.
Duties Include
Managing bookings and availability calendar.
Processing bookings via extranets.
Administrative Work – mostly web-based.
Guest Liaisons.
Deal with travel agents.
Ensure all quotations are followed up on a regular basis in order to ensure maximum revenue.
Actively try to resolve guest complaints, where possible, exercise judgement and escalate it to the manager.
Ensure accurate & detailed capturing of reservations.
Requirements
Be proficient in English and Afrikaans.
Exceptional telephone etiquette and mannerisms are required.
Strong verbal and written communication skills.
High level of computer literacy (MS Office – Outlook, Word & Excel).
Be a quick learner.
Be flexible and able to cope with a variety of different tasks.
Excellent customer service orientation.
The ability to work effectively in a pressurized environment.
The ability to work well within a team environment and without supervision.
Attention to detail and strong administrative skills.
Previous hotel reservations or travel experience is a requirement.
Please email your CV to [email protected] with “Guest Experience Agent” in the subject line. If you do not hear back from us within 7 days, please consider your application unsuccessful.
Job Types: Full-time, Permanent
Work Location: In person
Application Deadline: 2025/06/13
Title: Guest Experience Agent
Company: Host Agents
Location: Bloubergstrand, Western Cape
Category:
