Overview
Groups/MICE Destination Specialist Jobs in Cape Town, South Africa at Phoenix Recruitment
Position: Groups / MICE Destination Specialist
Inbound Travel & Touring
company based in
Cape Town
(hybrid working offered) is looking for a
Groups /
MICE Destination Specialist
to successfully quote profitable itineraries, manage and execute all
meetings, incentives and events
for existing as well as new clients.
Duties:
Sales:
Secure business and effectively cost products. Understand the market and margin control. Build up and maintain agent / supplier relationships. Source new products. Develop own sales strategy to secure more business through existing and new agents. Work closely with the team to achieve goals.
Operations:
Quote and design successful, creative itineraries and proposals for all market related Groups / MICE requests. Capture and confirm bookings in Tourplan. Negotiate with suppliers for better rates, cancellation policies and FOC’s. Find new suppliers that offer a good service and better rates. Follow up on quotes that have been sent out. Successfully manage Groups / MICE bookings. Hiring of additional staff for events upon approval of your superior.
Onsite management of actual events including meet & greet, check-in, function management, conference coordination, transport facilitation, etc. Travel nationally / regionally if required. Handling the 24-hour emergency phone. Prepare guide documentation and brief guide / freelance staff before travel date. Work closely with tour guides whilst on tour.
Financial:
Instruct debtors to raise invoices. Reconcile supplier invoices for processing. Assist debtors’ clerk with invoicing / collection queries. Reconcile tour guide expense sheets on completion of tours / check guide salary. Follow up on invoices.
Additional Responsibilities:
Participate in supplier training and workshops. Maintain good
product knowledge
of hotels, convention venues and services and maintain close working relationships with the relevant personnel
.
Stay current on events and changes of suppliers / product. Reduce the transaction turnaround time. Produce the quality of service. Demonstrate good
communication skills
and
customer care
. Constantly promote a positive image of the company internally and externally.
Assist the Reservations Manager in his / her absence with checking quotations. Travel on educational and familiarisation trips.
Requirements:
Grade 12
A formal qualification
At least 5+ years’ experience in INBOUND Travel (Groups / MICE experience essential)
Knowledge of Southern Africa, specifically Cape Town, Sun City, the bush (Kruger & Sabi Sand Private Game Reserve) and Zambia
Knowledge of Botswana, Mozambique, Kenya & Tanzania an added advantage
Knowledge and experience in MS Office (Outlook, PowerPoint, Excel and Word)
Must be highly organised, energetic, well versed in the world affairs.
Title: Groups/MICE Destination Specialist
Company: Phoenix Recruitment
Location: Cape Town, South Africa
Category: Sales (Business Development)
