Overview
Grocery Floor Manager at PnP Jobs in Cape Town, South Africa at Pick n Pay
Introduction
Manages resources to ensure compliance to standards, regulations and sets plans to achieve targets/deadlines.
Duties & Responsibilities
Merchandising Management
Executes plano guide 100%
Rotates stock as per policy/SOP on sales floor and back up area.
Throughout the day ensures department merchandising and cleanliness standards are maintained.
Follows standards set down for promotional space.
Follows promotions communications.
Ensures back up area standards maintained at all times – all stock represented on floor.
Elevates any continuing stock issues to Store Manager.
Ensure department follows H&S standards and processes as per SOP.
Understand customer needs and communicate these to demand planning.
Systems Management
Gap scanning out of stocks.
Identifies, counts, and records out of stocks & over stocks.
Draws excel report from SAP, communicates addresses stock concerns by completing excel sheet and sending to Demand Planning.
Processes IDTs via SAP.
Actions reduced to clear on SAP as per SOP.
Customer Services Management
Handles customer complaints and special customer requests.
Advises customers on products.
People Management & Development
Evaluates the performance of direct reports against agreed objectives and standards.
Reviews staffing requirements and provides input into staff scheduling.
Keeps staff informed of new initiatives, store and department performance.
Keeps staff motivated.
Identifies training needs.
Coaches staff and management.
Finance & Administration
Ensures that all equipment is properly maintained in effective working order.
Ensures that general maintenance standards are met.
Follows up and controls departmental expenses.
Monitors results and investigates deviations to budget.
Monitors waste and ensures procedures are adhered to.
Experience & Qualification
Matric Grade 12.
2-4 years relevant retail / inventory experience.
Competencies
Create, read and interpret reports.
Achieving results through others.
Plan, organize and follow up on activities and plans.
Good personal communications skills.
Adhere to standards, procedures and policies.
Customer Orientation.
Communication skills – clearly conveying message and actively listening.
Business mindedness.
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Title: Grocery Floor Manager at PnP
Company: Pick n Pay
Location: Cape Town, South Africa
Category: Retail (Retail & Store Manager), Management (Retail & Store Manager)
