Overview
German speaking Customer Service Ambassador Jobs in Cape Town, South Africa at Language Recruiters
Position: German speaking Customer Service Ambassador job – Competitive salary + benefits
Are you enthusiastic about luxury brands and dedicated to delivering outstanding customer service? Here’s your opportunity to become a valued member of a prestigious luxury eCommerce company based in Cape Town, South Africa! As a German-speaking Customer Service Ambassador, you’ll provide world-class support to customers through email, chat, and phone channels, all while showcasing an in-depth knowledge of the luxury product catalogue to offer personalized recommendations.
If you’re committed to excellence in service and share a passion for luxury brands, this role is tailor-made for you!
Your key job responsibilities as the German speaking Customer Service Ambassador in Cape Town, South Africa:
Provide exceptional customer service experiences to German-speaking customers through email, chat, and phone channels, ensuring each interaction reflects our commitment to excellence
Assist customers with inquiries, order placements, returns, and product information, striving to meet and exceed their expectations at every touchpoint
Cultivate and maintain a comprehensive understanding of our luxury product catalogue, enabling you to offer personalized recommendations tailored to each customer’s preferences and needs
Address and resolve customer complaints and concerns with professionalism, empathy, and a solutions-oriented approach, turning negative experiences into positive outcomes whenever possible
Foster collaboration with cross-functional teams to identify areas for improvement and implement strategies to enhance the overall customer experience
Provide valuable feedback on customer trends, pain points, and opportunities for improvement, contributing to the ongoing refinement of our service offerings and processes
Requirements for this German speaking Customer Service Ambassador job in Cape Town, South Africa:
Fluent in German, possessing excellent written and verbal communication skills
Proficiency in English to effectively communicate with colleagues and support international customers
A genuine passion for luxury brands and products, demonstrated through your enthusiasm and knowledge
Exceptional communication and interpersonal skills, with the ability to build rapport and engage effectively with customers
Previous experience in customer service, preferably within the eCommerce or luxury retail sector, is highly desirable
Strong problem-solving abilities and keen attention to detail, allowing you to efficiently address customer inquiries and concerns
Ability to thrive in a fast-paced work environment, adapting quickly to changing priorities and demands
Familiarity with eCommerce platforms and customer service software is considered advantageous
Title: German speaking Customer Service Ambassador
Company: Language Recruiters
Location: Cape Town, South Africa
Category: Customer Service/HelpDesk (Customer Service Rep, Bilingual, Customer Success Mgr./ CSM, Ecommerce), Retail (Customer Service Rep, Ecommerce)
