Overview
General Manager Jobs in South Africa at Ellipse Executive Apartments (Pty) Ltd
GENERAL MANAGER – ONE ROSEBANK EXECUTIVE APARTMENT HOTEL
Location: Rosebank, Johannesburg
Start Date: Immediate | Employment Type: Full-Time
ABOUT THE ROLE
We are seeking a highly experienced and results-driven General Manager to lead the operations of our newest flagship property One Rosebank Executive Apartment Hotel. This is a prestigious opportunity to manage a luxury apartment hotel in one of Johannesburg’s most desirable and dynamic neighborhoods.
As the General Manager, you will be responsible for the full operational, financial, and guest experience management of the property, ensuring optimal occupancy, profitability, and service excellence.
KEY RESPONSIBILITIES
Operational Leadership:
Oversee and manage all departments including Front Office, Housekeeping, Facilities, Guest Services, and Security
Develop and enforce standard operating procedures (SOPs) to maintain 5-star service delivery
Maintain a pristine and well-maintained building in line with luxury brand standards
Financial Management:
Create, manage, and report on operating budgets and statements
Optimize revenue through yield management and occupancy strategies
Manage cost controls, procurement processes, and operational efficiencies
Guest Experience:
Lead by example to ensure the highest level of personalized guest service
Handle VIP guests, conflict resolution, and service recovery strategies
Ensure consistent positive online reviews and guest satisfaction ratings
Team Leadership and HR:
Recruit, train, and lead a professional and motivated team across all departments
Promote a culture of accountability, excellence, and continuous improvement
Schedule and manage performance reviews and staff development plans
Sales and Marketing Support:
Collaborate with sales and marketing teams to drive bookings from corporate, leisure, and long-stay clients
Represent the property at networking functions, industry events, and business development opportunities when required
Property Management:
Ensure building safety, compliance, and maintenance is proactively managed
Work closely with service providers, contractors, and security personnel
Report to the Group General Manager and executive team on performance and strategic initiatives
REQUIRED EXPERIENCE & QUALIFICATIONS
Minimum 1 to 2 years of General Manager or Senior Operations Management experience in a luxury hotel or apartment hotel
Strong understanding of hospitality trends, guest experience design, and operational excellence
Proven financial acumen and success in managing budgets
Sound knowledge of property maintenance, housekeeping systems, reservations platforms, and guest feedback tools
Tertiary qualification in Hospitality Management, Business, or related field (preferred)
Exceptional leadership, communication, and people management skills
Hands-on, solutions-oriented, and passionate about high standards
WHY JOIN THE EXECUTIVE APARTMENT HOTEL GROUP?
Pioneers in the Industry: We founded South Africa’s first Apartment Hotel 24 years ago and remain the leaders in the sector
Prestigious Projects: One Rosebank is our latest luxury development, redefining apartment hotel living with unmatched amenities and artistic design
Career Growth: Be part of a growing portfolio of high-end properties across the country with long-term advancement potential
Entrepreneurial Culture: Work directly with visionary leadership and contribute to innovative hospitality models
Exclusivity & Excellence: Join a brand that prioritizes exceptional service, premium experiences, and excellence in every detail
Please send your CV with an image to [email protected]
Job Type: Full-time
Pay: R12Â 000,00 – R15Â 000,00 per month
Work Location: In person
Title: General Manager
Company: Ellipse Executive Apartments (Pty) Ltd
Location: South Africa
