Overview
Funeral Policy Administrator/Senior Jobs in Sandton, South Africa at Discovery Limited
Position: Funeral Policy Administrator (Senior)
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Funeral Policy Administrator (Senior)
Business Unit:
Discovery Life
Function:
Administration and Office Support
Date: 13 Feb 2025
About Discovery
Discovery’s corepurposeis to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our corepurpose, and whose own values align with those of Discovery. Ourfast-pacedanddynamic environmentenables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.
Job
Purpose
The primarypurposeof the role is to administer Discovery Life funeral policies and leverage the outsource business partner relationship to deliver excellent service to our clients. This also requires building working relationships with other stakeholders in the Discovery Distribution environment and other role-players to meet client expectations and internal control objectives.
Key Responsibilities
Monitor the performance of the outsource business partner and collaborate with them to achieve business objectives andservice excellence.
Build successful relationships with office managers in distribution (DCS/ DFC/ DCDS) and office administrators in the DFA Funeral distribution channel to extend the reach of administration.
Build successful relationships with office administrators and sales managers on the Mass Market distribution channel.
Implement, manage and account for service delivery functions (including credit control, servicing, client communications, refunds, complaints handling/ monitoring, etc.) that lie within Discovery Life.
Document business processes (SOPs) and project plans.
Provide and facilitate training and support to appropriate stakeholders.
Coach team members to ensure their continuous development.
Resolve escalated issues timeously and ensure corrective steps are taken to prevent further recurrence. Continuously improve business processes.
Essential and Advantageous Requirements:
Experience
Completed Matric (Grade 12) – Essential
2-3 years associate specialist or team leader experience – Essential
Certificate in Financial Planning – Advantageous
Tertiary qualification (degree/ diploma) – Advantageous
Skills
Communication(both verbal and written)
Facilitation
Relationship building and maintenance
Decision making
Problem solving
Analytic
Action oriented
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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Title: Funeral Policy Administrator/Senior
Company: Discovery Limited
Location: Sandton, South Africa
Category: Business, Administrative/Clerical
