Overview
Front Office Receptionist | Administration Job Opportunity Jobs in Western Cape, South Africa at HospitalityandOutdoor
Title: Front Office Receptionist | Administration Job Opportunity
Company: HospitalityandOutdoor
Location: Western Cape, South Africa
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- Full Time
- Western Cape
- Posted 19 hours ago
- R8 – 11 000 DOE R / Month
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Hospitality and Outdoor
Starting Date: ASAP
Establishment: Events | Wedding Facility
Additional Benefits
Uniform
Other
Front Office Operations Position
We are seeking a professional and customer-focused Front Office to join our dynamic hospitality team. This role is ideal for an individual who enjoys interacting with guests, managing administrative responsibilities, and ensuring the smooth day-to-day operation of a busy front office environment.
As the first point of contact for guests, you will be responsible for delivering outstanding customer service while maintaining high standards of professionalism and efficiency. The successful candidate will handle guest arrivals and departures, manage telephone enquiries, assist with accommodation bookings, and support conference and event operations. Strong organisational skills, attention to detail, and the ability to multitask are essential.
Working closely with various departments, you will play a key role in creating positive guest experiences and ensuring operational excellence. In addition to front office duties, you will assist with administrative tasks such as maintaining guest records, processing documentation, managing reports, updating spreadsheets, and coordinating communication across departments.
Job Requirements & Description
Front Office Operations
- Welcome guests and provide a professional first impression.
- Perform guest check-in and check-out procedures.
- Answer, screen and transfer incoming telephone calls.
- Handle guest enquiries, requests and complaints promptly and professionally.
- Allocate rooms and assist guests with hotel orientation.
- Bill guests for additional services and amenities.
- Maintain guest records and update internal databases.
- Administer petty cash during shifts.
- Maintain key control and daily key register.
Administration
- Manage room maintenance reports and follow up on outstanding items.
- Process daily departure documentation and distribute to Accounts.
- Distribute incoming emails to relevant departments.
- Maintain guest feedback reports.
- Update vehicle logbooks and operational spreadsheets.
- Scan and file conference feedback documentation.
- Assist the Reservations Manager with accommodation bookings.
- Prepare comprehensive shift handovers.
Conference & Events Support
- Prepare conference venues according to function sheets.
- Meet and welcome conference delegates.
- Assist with basic technical setup where required.
- Serve refreshments during conferences when necessary.
- Monitor conference facilities throughout the day.
- Ensure venues remain clean, organised and presentation-ready.
- Collect delegate feedback forms for management.
Minimum Requirements
- Previous front office or reception experience within hospitality preferred.
- Strong administrative and organisational skills.
- Excellent verbal and written communication skills.
- Professional appearance and customer-focused attitude.
- Ability to multitask and work under pressure.
- Computer literacy and proficiency in Microsoft Office.
- Strong attention to detail and problem-solving abilities.
- Ability to work shifts, weekends, and public holidays when required.
Salary: R8,500 – R11,000 per month (depending on experience) – must live within the area (non negoatibale)
Start Date: ASAP
Before applying for this position you need to submit your online resume. Click the button below to continue.
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Helon Matimu
Trustindex verifies that the original source of the review is Google.
To Helen Reynolds I would like to highly recommend Helen Reynolds. Helen played a key role in helping me secure my position here at Welgevonden Her guidance, urgency, and support made it possible for me to be here. She is someone who goes above and beyond to help others succeed. I am forever grateful for her. Kind regards, Helon Ngobeni
dipsy Samati
Trustindex verifies that the original source of the review is Google.
I had an amazing experience with Hospital and outdoor. Their service was professional and their communication was excellent.I truly appreciate their support even after I was hired Keep the ball rolling Thanks
Angela Fourie
Trustindex verifies that the original source of the review is Google.
Had a brilliant experience with Maruchelle. Excellent communication from start to finish. So efficient and made the whole experience so seamless.
bilqees momath
Trustindex verifies that the original source of the review is Google.
I had a truly outstanding experience working with Hospitality and Outdoor, and I can wholeheartedly recommend them. They delivered strong results. From our very first conversation, the process felt seamless, highly professional, and sincerely supportive. A special thank you to Clair, who was exceptional every step of the way. Her communication was consistently clear, her guidance honest and insightful, and she showed a wonderful understanding of both my background and the employer’s needs
Ofentse Tshotlhang
Trustindex verifies that the original source of the review is Google.
I had an excellent experience with Hospitality & Outdoor Recruitment, especially with my agent, Charlene Saaiman. From the very beginning, Charlene was professional, friendly, and supportive throughout the entire recruitment process. She kept me informed every step of the way, answered my questions promptly, and worked hard to find me the right opportunity. Thanks to her dedication and commitment. Thank you, Charlene, for your outstanding service and for believing in me. I highly recommend Hospitality & Outdoor Recruitment to anyone looking for a professional recruitment agency that genuinely cares about helping people find the right career opportunities.
Sphe Nene
Trustindex verifies that the original source of the review is Google.
I would like to sincerely thank Hospitality and Outdoors for the support and effort they put into helping me find a great job. The team was very helpful, professional, and dedicated throughout the entire process. I truly appreciate the time and assistance provided, as it made the process smooth and stress-free. I am very happy in my current position and grateful for the opportunity they helped me secure. Thank you once again for everything.
Mbali Dlamini
Trustindex verifies that the original source of the review is Google.
I would like to thank Charlane for her outstanding support throughout my recruitment journey. She was professional, kind, and always kept me informed every step of the way. Her encouragement and dedication helped me secure a job, and I truly appreciate everything she did for me. Thank you, Charlane, for believing in me and making the process smooth and stress-free. I highly recommend her to anyone looking for career opportunities.
Lelethu Ntsevu
Trustindex verifies that the original source of the review is Google.
Excellent service from Hospitality and Outdoor Recruiters. Very professional, responsive and supportive throughout the process. I highly recommend them for anyone in the hospitality industry. 5 stars! 100/10.
Percy Leboho
Trustindex verifies that the original source of the review is Google.
I would like to thank Marilize Buchanan for showing me care,love ,patience and support.She made my dreams to come true and I really appreciated every moment.
Pam Baloi
Trustindex verifies that the original source of the review is Google.
I had an exceptional experience with Hospitality and Outdoor.The process was professional, efficient and genuinely supportive . I first started with Tannith Gordon she was outstanding in every step and updating my first job interview through her was perfect , I truly appreciate her dedication and commitment. Later on Tannith gave Marilize my resume to work with her again I experienced the same with Marilize she was outstanding in every step and updating and with Marilize I didn’t even take a week with my interviews I did my interviews same week and got the job same week . I truly appreciate the support and encouragement and also the effort Tannith and Marilize provided to me.What I can say with Hospitality and Outdoor I can confidently say they deliver an exceptional service.
Google rating score: 4.9 of 5, based on 70 reviews
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