Overview
Front Office Manager Jobs in Pretoria, Gauteng 0010 at The Capital Hotels and Apartments
Full Job Description
The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!
WHY WORK FOR US?
Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.
Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined
Description
The Front Office Manager will take full and sole responsibility for the supervision and control of all guest services, Reservations, Guest Relations and administration of the Front Office Department.
Minimum Requirements:
Matric essential
Hospitality Management Qualification essential
2 – 3 Years Front Office management experience essential
5 Years+ Front Office experience
Experience with an HMS system (Protel advantageous)
Hands-on Problem-Solving approach and the ability to remain calm under pressure
Ability to work as part of a team, as well as independently
Leadership skills and ability to delegate effectively
Effective communication with members of staff as well as guests of the hotel
Honest and trustworthy beyond approach
Great attention to detail
Presentable and well spoken
Team Player who leads by example
Proactive in approach
Interpersonal skills
Ability to work shifts
Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.
Title: Front Office Manager
Company: The Capital Hotels and Apartments
Location: Pretoria, Gauteng 0010
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