Front Office Administrator – Medical receptionist

Overview

Front Office Administrator – Medical receptionist Jobs in Pretoria, South Africa at RJ Recruitment SA

Responsibilities

Reception:

· Answering of all calls in a professional, courteous and efficient manner.

· Take messages and ensure they are actioned by relevant person.

· Maintain the issue logbook for all messages and matters that arise on a daily basis.

· Assist with phone, email or sms patients with feedback from doctor regarding messages left.

· Assist with managing the diary – booking patient appointments, communicate billing policy to all new patients.

· Assist with preparing all files for following day’s appointments.

· Welcome patients arriving in a friendly and professional manner, communicate time delays to manage client expectations.

· Assist with checking that all patient details on file are still up to date and obtain new details if relevant.

· Open accounts and capture all relevant information accurately on system for new patients.

· Assist with contacting other doctors to obtain notes and referral letters if needed for a patient’s visit.

· Assist with obtaining patient results and related correspondence (lab results, radiology etc).

· Ensuring patients get the relevant information and forms needed when they need to have an in-rooms procedure or to be hospitalised.

· Providing quotations for all patient procedures.

· Assist patients with authorisations.

· Assist with doctors’ reports, thank you letters (where necessary).

· Keeping track of pharmacy accounts and stock per Doctor.

Accounts:

· Bill patients accordingly and collect payment where necessary.

· Accept money (cash or card) write receipts.

· Allocate patient payments.

· Ensure all theatre billings have been completed by the doctor within 48 hours.

· Liaise with the Bureau on patient related queries and assist with debt collection.

· Month end processing.

· Daily banking given to the doctor.

· Maintain Petty Cash.

· Maintain attendance register.

General:

· Schedule all admin related appointments with the doctor and the various service providers

· Liaise with contractors such as hospital technical department, IT specialists, Suppliers etc.

· Maintain all supplier contracts and agreements.

· Ordering stock from various places: pharmacies, stationers etc

· Support of various marketing initiatives.

· Assist the doctor with all office admin related tasks.

· Maintaining the CPD register.

Requirements

· 5-10 years of office administration, experience within a medical practice essential

· Must have good administration skills

· Must be able to work on billing software Elixir Live & Goodex

· The ideal candidate needs to be neat, professional, and presentable as well as good people skills, have good customer service, strong organisational skills, strong communication and telephone etiquette, maintains confidentiality.

· Someone who is reliable, relatable, and naturally warm, is teachable, patient, and willing to assist.

· Candidate should be confident, be able to manage their time and prioritize, be efficient and effective.

· Strong computer (typing) skills and experience with detailed report writing

· Well spoken in English and Afrikaans essential

· Matric with admin diploma or additional education and advantage

· Drivers license and own car essential

Education:

High School (matric) (Required)

Experience:

office administration: 5 years (Required)

medical receptionist: 5 years (Required)

Elixir Live and Goodex: 1 year (Required)

Language:

Fluent Afrikaans (Required)

License/Certification:

Drivers License and own car (Required)

Work Location:

In person

Title: Front Office Administrator – Medical receptionist

Company: RJ Recruitment SA

Location: Pretoria, South Africa

Category: Administrative/Clerical (Healthcare Administration)