Overview
Front of House Manager Jobs in Cape Town, Western Cape at Charles Hope Apartments
Full Job Description
WHO ARE WE?
At Charles Hope, we provide premium serviced apartments designed for business and leisure travellers who value comfort, flexibility, and high-quality experiences. Our guests seek excellent dining options, whether for business meetings, special occasions, or everyday meals. As part of our team, you’ll contribute to creating memorable stays by delivering exceptional food and service.
Join us in shaping a hospitality experience that goes beyond accommodation—where great stays meet great dining.
Charles Hope is looking for a motivated and enthusiastic Front of House Supervisor to join our team. As a supervisor you will ensure that the restaurant runs smoothly, providing our guests with a consistently high-quality dining experience. You will also oversee both responding to customer complaints and resolving them.
WHAT WILL YOU BE DOING? 
· Ensure all guests receive an exceptional welcome and dining experience
· To be passionate about great food, quality service and hospitality
· Ensure the efficient and smooth running of the Front of House
· Provide exceptional customer service and lead staff to do the same
· Respond to customer complaints quickly and resolve them effectively
· Open/Close restaurant
· Develop strategies for improving our customers’ dining experience
· Supervise, train, lead and keep staff motivated
· Plan and set out staff schedule roster
· Identify methods our restaurant can use to cut waste, decrease costs, and improve profits
· Ensure food and drinks served are of high quality and service is consistent
· Have a great knowledge of busy brasserie services in a fast-paced environment
· Ensure high standards of personal performance, hygiene, appearance and cleanliness always
· Maintain a clean and organized restaurant environment
WHAT ARE WE LOOKING FOR? 
· Experience in a similar role, preferably in a high-volume venue.
· Strong leadership, communication, and interpersonal skills.
· The ability to work well under pressure and handle multiple tasks.
· A team player who can collaborate with the team to ensure a smooth and profitable operation.
· Be able to demonstrate confidence in supporting a small team, working to targets and delivering a speedy service with passion.
· The role involves elements of Duty Manager for the Aparthotel, so experience in this area is also a benefit.
WHAT’S ON OFFER:
Competitive Salary
Medical Aid Contribution
EXPERIENCE: 
Restaurant Supervisor:2 years (required) 
Duty Manager: 2 years (preferred)
We’re a young and fast-growing company, Charles Hope, offering plenty of career development for hard-working and talented individuals.
Apply by clicking on the link below, if you think you have what it takes and join us on this exciting journey!
https://recruitment.evalu-8.com/public/recruitment_post?id=N2pnUWhUR3RybDJONnFvWU14TnpEZz09&org_id=bW9IVUh4c0ZYZTdvTVJOanBSOEhPZz09
By applying for this position and submitting your CV and personal information, you consent to Charles Hope processing your personal data in accordance with the Protection of Personal Information Act (POPIA) for recruitment purposes only. Your information will not be shared with third parties without your consent and will be securely stored for a period of 12 months unless you request immediate deletion.
Your application will be reviewed by our HR team and relevant hiring managers. If you are unsuccessful, your details will be securely stored in our database for a period of 12 months for future opportunities unless you request immediate deletion by contacting us directly.
Job Types: Full-time, Permanent
Pay: R20Â 000,00 – R23Â 000,00 per month
Experience:
FOH : 2 years (Required)
Work Location: In person
Application Deadline: 2025/06/27
Title: Front of House Manager
Company: Charles Hope Apartments
Location: Cape Town, Western Cape
Category:
