Overview
Front Desk – Reservationist & Guest Services Jobs in Cape Town, Western Cape 8001 at De Waterkant Cottages
A dynamic work environment where you can make a tangible impact.
Opportunities for professional growth and development within Totalstay.
JOB DESCRIPTION
Reservations and Guest Services
As our Reservations and Guest Services expert, you will be responsible for the day-to-day well-being of our guests, including check-in and check-out, general advice, and all bookings via our channel managers and our website.
Experience
Must speak and write good English with correct grammar, spellin, and punctuationg.
Competent in math, able to understand and calculate rates correctly.
Competent in effectively using reservation systems, payment platfors, and other accommodation- related IT systems.
Ability to learn quickly, se multiple systems, and provide professional,l helpful responses using correct templates and company information.
Punctual and efficient.
National Senior Certificate or equivalent
Previous experience in a similar role is preferred, but not always required
Training in administrative procedures or office management can be beneficial
Excellent communication, guest service and time management skills
Proficiency in using office equipment (e.g., phone systems, printers)
Organisational and multitasking abilities
Attention to detail and accuracy in administrative tasks
Customer service orientation
Knowledge of basic computer applications
Ability to organise, fore-plan, and handle stressful situations with calmness and professionalism
A team player and a self-starter, yet able to work independently
This job includes the following essential duties and responsibilities:
Front of House and Reservations
Handling reservations and enquiries via email, electronically, by phone, and through walk-ins during reception, including but not limited to.
Enquiries – providing correct details, rates & availability
Converting enquiries – wiht a friendly professional manner, making sure guests have a good experience and are happy
Bookings – following procedures so all correct data is sent, collected and recorded
Payments – sending links, chasing deposits, recording so all monies are charged correctly, collected on time, and detailed within systems
Teamwork – with staff for seamless checkin-ins and check-outs
Guest/Agent liaising throughout the booking process to final check-out and post check-out
Information & Recommendations – helpfully assisting when needed, so guests are provided with our recommendations and accurate tourism details
Out of hours late check-ins and guest assistance – for arrivals and in-house guest emergencies when on call
Agent correspondence – develop and build stongng friendly working relationships
Post check-out communication – dealing with losses and breakages, final invoice, guest feedback, etc.
General Phone Queries
Escorting guests to properties, showing them around the propert ,and providing them with detailed property information
Checking all keys, all keys signed in and out by staff, all guest keys and vehicle permits returned and in order and clean for the next guests
What does De Waterkant Cottages offer:
Competitive salary commensurate with experience.
Opportunities in Professional Growth
Competitive Salary and Medical Insurance
Job Types: Full-time, Permanent
Pay: Up to R11Â 500,00 per month
Work Location: In person
Title: Front Desk – Reservationist & Guest Services
Company: De Waterkant Cottages
Location: Cape Town, Western Cape 8001
Category:
