Overview
FRENCH speaking Voice Office Operations Representative – Learner (Remote) Jobs in Home Based at TransUnion
Full Job Description
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What We’ll Bring:
The Consumer Operations Learner is responsible for answering inbound phone calls relating to
TransUnion Products and Services. The Consumer Operations Learner will support both customers and
consumer who use the TransUnion Services.
What You’ll Bring:
Gain experience as a highly efficient contact center agent in an inbound call center (Outbound and Back office – Advantageous), to professionally manage all consumer’s interactions as rostered within required parameters, inclusive of calls, emails and other tasks that will be determined from time to time by the Team manager.
Learn to maintain a consistently high level of knowledge regarding Transunion’s products, services, systems, processes, policy knowledge and tools and by doing so demonstrate consistent knowledge of these services and processes when performing all voice operations in a professional tone.
Provide an exceptional customer experience to our consumers, by anticipating their needs and proactively championing and resolving their issues, and utilizing all the resource tools available.
Resolve all consumer’s queries with willingness, appropriate tone, and language within acceptable time frames per company policies and procedures, where resolution is not immediately possible, ensures follow-up action is taken, and provide feedback to the consumer.
Where applicable educate customers/consumers on TransUnion products, processes and any applicable regulatory information.
Accurately and efficiently capture all customer/consumer details and data relevant to the call
Maintain a solid understanding of US credit/financial principles.
Adheres to established company processes and procedures when responding to support phone calls and resolves customer queries with willingness, appropriate tone and language within acceptable time frames.
Works with QA and team lead to improve individual performance based on feedback and coaching to ensure high quality work is delivered to customers and consumers.
Ability to work according to all individual targets in order to achieve departmental service levels agreements (Eg Adherence to schedules, manages individual performance for aux time usage, quality standards, average handle times, productivity requirements, etc) as well as adherence to company and departmental policies, procedures and compliance.
Performs other duties as assigned.
Impact You’ll Make:
Minimum Matric qualification
100% proficiency in French
Fibre Readiness – 100mbps minimum
Excellent written and interpersonal communication skills
Excellent listening skills and the ability to deal with irate customers regularly
Ability to work remotely, independently, and have a strong sense of duty.
A self starter with strong initiative, with the ability to demonstrate a readiness to make decisions, take initiative and originate action
Demonstrate attention to detail in all work completed
Collaborates well with others in team oriented environment
Proactively works to improve knowledge and adherence to company processes and procedures
Adapts well to change and can adjust priorities as needed
Displays effective time management skills
Highly computer literate
TransUnion Job Title
Intern, Consumer Operations Support
Title: FRENCH speaking Voice Office Operations Representative – Learner (Remote)
Company: TransUnion
Location: Home Based
Category:
