Overview
French-speaking Customer Success Specialist Jobs in South Africa at Sourcefit
Title: French-speaking Customer Success Specialist
Company: Sourcefit
Location: South Africa
We are looking for an enthusiastic, technically minded, and very personable member to join our Customer Success team in the role of Customer Success Specialist. Your role will involve interacting with Airbnb hosts, vacation rental property managers, and leaders in the hotel industry. As a Customer Success Specialist, your main objective will be to help maintain strong customer relationships by troubleshooting issues and guiding customers through the onboarding process.
This role will primarily support our English-speaking customers, with the added responsibility of assisting our French-speaking clients as needed.
Responsibilities
• Develop strong customer relationships built on quality, reliability, trust, and a customer-first attitude.
• Learn the systems end-to-end to support customers with their issues and product requirements.
• Deploy technical projects and execute project deliverables while working independently and in collaboration with relevant departments.
• Provide Tier 1 customer support with understanding and empathy for system issues.
• Submit and track customer tickets using HubSpot as our CRM platform.
• Execute daily customer support operations, including responding to inquiries and following up on reported issues.
• Continuously support clients throughout the onboarding process.
• Build and maintain strong relationships with clients.
• Provide support primarily to English-speaking customers while assisting French-speaking clients as needed.
• Perform hardware and software troubleshooting.
• Create internal and client-facing onboarding and support materials.
• Develop and apply testing processes for new and existing products to meet client needs.
Qualifications
• At least 2 years of experience in a technical or support-related role.
• Bachelor’s Degree in Business, Computer Science, Computer Engineering, Information Technology, or a related field.
• Fluent in English, both written and verbal.
• French language proficiency (written and verbal) is required to support French-speaking customers as needed.
• Strong knowledge of IoT.
• Strong customer service skills.
• Systematic and methodical approach to troubleshooting issues.
• Experience using tools such as HubSpot, Chorus, FullStory, Outreach, and Jira is an asset.