Overview
French Speaking Customer Service Jobs in Cape Town, South Africa at Boomerang Marketing SA
Join to apply for the French Speaking Customer Service role at Boomerang BPO
Job Description
Exciting opportunity for French Speaking Customer Service Representative (BAE)
We are looking for a highly motivated and results-driven French-speaking Customer Service Representative to join our team. The ideal candidate will have a passion for customer service, strong communication skills, and a desire to build lasting relationships with clients. Prior customer experience is a must. If you are a native French speaker and eager to grow within a dynamic industry, we want to hear from you!
A highly competitive salary is negotiable.
Job Information
Job Type: Full time
Location:
Western Cape, South Africa
Workplace:
Wynberg, Cape Town
Requirements
Grade 12 or equivalent.
Tertiary qualification related to the position (advantageous).
Minimum 6 – 12 months experience in customer service.
Native level fluency in French:
Verbal & Written (advantageous).
Proficiency in English/French (Read, Write, Speak).
Computer Literate.
Confident working with new technologies and systems.
Flexibility to Mauritius time zone.
Valid work permit (where applicable).
Experience in BPO/contact centre environment advantageous.
Key Responsibilities
Handling inbound/outbound calls.
Answering customer inquiries about products, services, orders, and billing.
Investigating and resolving customer complaints and issues efficiently.
Handling customer orders, processing payments, and managing returns or exchanges.
Communicating effectively via phone, email, or chat, maintaining professionalism.
Staying informed about products, services, and policies to answer questions accurately.
Maintaining accurate records of customer interactions.
Escalating complex issues to supervisors or relevant departments.
Suggesting additional products or services when appropriate.
Updating customer information in the database.
Providing internal feedback based on customer inputs.
Characteristics
Problem solver
Negotiation skills
Vibrant and enthusiastic
Willing to learn
Team player
Active listener
Ability to work under pressure
Motivated and target-driven
Energetic, self-managed, and committed to exceeding expectations
Seniority level
Entry level
Employment type
Full-time
Job function
Other
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Title: French Speaking Customer Service
Company: Boomerang Marketing SA
Location: Cape Town, South Africa
Category: Customer Service/HelpDesk (Customer Service Rep, Bilingual, HelpDesk/Support, French Customer Service)
