Overview
Fraud and Risk Analyst POOLING Jobs in Johannesburg, South Africa at Sportserve
Position: Fraud and Risk Analyst FOR POOLING
The Fraud & Risk Analyst is the first line of defense against fraudulent activity. They investigate transactions, behaviour, and alerts by applying company procedures with precision and care. They detect suspicious patterns, escape unusual cases, and ensure strong documentation for traceability and compliance.
Key Responsibilities
- Investigate assigned alerts and transactions following defined SOPs.
- Detect and report suspicious behaviour or irregularities in customer actions.
- Handle straightforward and moderately complex cases with minimal supervision.
- Flag and escalates unclear or high‑risk cases to Senior Analysts or Team Leads.
- Document investigation steps and maintain high‑quality audit trails.
- Contribute to identifying recurring fraud types or process inefficiencies.
- Suggest minor updates to SOPs or workflows based on observed patterns.
- Participate in knowledge‑sharing and team huddles to align on fraud trends.
Skills & Traits
- Excellent attention to detail and pattern recognition.
- Ability to follow structured procedures with accuracy.
- Clear written communication for documentation and internal notes.
- Openness to feedback and eagerness to improve.
- Early‑stage analytical thinking and root‑cause curiosity.
- Responsible handling of sensitive information.
Success Indicators
- High accuracy rate in fraud detection and decision‑making.
- Reduction in escalated errors due to misjudgement.
- Strong case documentation aligned with audit expectations.
- Recognition of improvement suggestions by Team Leads or Seniors.
- Proactive contribution to team discussions on fraud patterns.
Minimum Requirements
- 1–2 years of experience in fraud detection, customer support, payments, risk, or similar roles.
- Strong command of written and spoken English (additional languages are a plus).
- Good understanding of online transactions, digital platforms, or financial products.
- Comfort working with data, fraud tools, Microsoft Office, and internal case‑management systems.
- Ability to work under pressure and make fast, accurate decisions.
- Willingness to work flexible hours/shifts as needed (especially in 24/7 environments).
Desired Competencies
- High attention to detail and pattern recognition.
- Strong sense of responsibility and integrity.
- Curious mindset with eagerness to learn.
Diversity & Inclusion
We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of Equality isn’t just the right thing to do, it’s also the smart thing.
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Title: Fraud and Risk Analyst POOLING
Company: Sportserve
Location: Johannesburg, South Africa
Category: