Overview
Fraud Agent Jobs in Northern Suburbs, Western Cape at Tenacity Financial Services
Full Job Description
The main purpose of the role is to ensure that the departmental fraud prevention objectives are met. To manage, mitigate and prevent any fraudulent activity by being vigilant, meticulous and attentive. You will be required to deliver superior client services.
Applications, Faxes and Emails
Detect and minimize fraudulent account activity
Timeously working disputes to meet statutory requirements
Create fraud awareness both internally and with Customers
Conduct Fraud trend analysis and identifying areas that could present a risk to our organization
Experience of delivery and good performance within areas of accountability (application of knowledge & skill)
Inbound SLA and work queues
Manage Inbound/Outbound calls to ensure service levels are adhered to
Fraud Investigation
Engage with relevant stakeholders during the investigation process, which include internal and external staff, management, as well as SAPS
Administration
Document management via multiple channels
Action any Adhoc responsibilities as provided by Team Manager: Prioritise daily, weekly and monthly tasks
Ensure all leave transactions is captured on ESS
Ensure all overtime is submitted to Team Manager timeously
Adherence
Adhere to workforce schedule i.e. lunch and body breaks
Adhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the business
Experience
Must have at least 12 months experience in the call centre environment
Minimum of 2 years’ experience of working in a Fraud department
Minimum of 2 years’ experience in the interpretation of fraud analytics.
Qaulification
Grade 12
Fraud Qualification advantageous
Functional Knowledge and Skills
Software: MS Word, Advanced MS Excel, MS Outlook
Excellent verbal & written communication skills
Knowledge of contact centre systems and processes
Understanding of Fraud prevention
Ability to make defined and discretionary decisions: Make a decision by applying technical and procedural knowledge to a given situations
Title: Fraud Agent
Company: Tenacity Financial Services
Location: Northern Suburbs, Western Cape
Category:
