Overview
Food and Beverage Service Expert; Room Service Jobs in Cape Town, South Africa at EDITION
Position: Food and Beverage Service Expert (Room Service)
Position Summary
Our jobs aren’t just about putting food on the table. We aim to create memorable experiences with food and drinks. F&B Service Experts take initiative to deliver a wide range of services to ensure guests enjoy their meal, including setting tables, communicating with the kitchen, interacting with and serving guests, and maintaining clean work areas and supplies. Safety, professionalism, and adherence to company policies are essential for all roles in F&B service.
Responsibilities
- Guest Relations: address guests’ needs professionally, positively, and promptly; welcome and acknowledge guests; anticipate service needs and accommodate preferences; provide fond farewells.
- General Food and Beverage Services: maintain cleanliness, communicate dietary needs to the kitchen, set tables to event/service standards, clear and prepare dining areas, and coordinate with the kitchen to ensure timely service.
- Beverage/Coffee Cart: inspect china, glass, and silverware; handle cash/banking and record transactions; process payments; follow cash handling procedures; maintain cashier workstation.
- Closing: complete closing duties, restock items, clean equipment and areas, and secure the venue.
- Steps of Service: present and process payments accurately; check guest satisfaction; answer menu questions; communicate with kitchen about wait times and availability.
- In-Room Dining/Room Service: take orders, input into systems, upsell, confirm accuracy, and provide delivery times; log callbacks and notify guests/management of delays.
- Assists Management: communicate with guests and colleagues to meet guest needs.
- Communication & Working with Others: use clear professional language; discuss work topics discretely; support co-workers and promote teamwork; maintain positive working relationships.
- Quality Assurance/Quality Improvement: comply with quality standards.
- Safety and Security: report accidents, follow safety policies, identify unsafe conditions, use PPE, handle emergencies per procedures, and ensure safe operation of tools and equipment; complete safety training and certifications as required.
- Policies and Procedures: protect guest and coworker privacy, follow policies, maintain uniform and appearance standards, keep materials confidential, protect company assets, perform other duties as requested; follow cash handling SOPs where applicable.
Professional Competencies
- Interpersonal
Skills:
customer service, teamwork, and diversity relations.
- Communications: effective speaking and listening in English.
- Personal Attributes: dependability, presentation, positive demeanor, integrity, safety orientation, stress tolerance, adaptability/flexibility.
- Organization: multi-tasking.
Qualifications
- Education:
Higher Education, Diploma or equivalent.
- Related
Work Experience:
at least 1 year of related work experience.
- Supervisory
Experience:
no supervisory experience required.
EEO and Company Information
At Marriott International, we are dedicated to being an equal opportunity employer, valuing diverse backgrounds. We do not discriminate on any protected basis. Edition Hotels are part of Marriott International, delivering a boutique luxury hotel experience with a global reach.
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Title: Food and Beverage Service Expert; Room Service
Company: EDITION
Location: Cape Town, South Africa
Category: