Overview
Flysafair Customer Service Agents Jobs in Cape Town, South Africa at Ajtechnicaldr
FLYSAFAIR IS HIRING CUSTOMER SERVICE AGENTS
Flysafair is hiring Customer Service Agents who will assist passengers with ticket sales, bookings, and flight changes.
Job Type: Permanent
Salary: Market Related
Location: Cape Town and Johannesburg Airport
The successful applicant will report to the Manager:
Base Airport.
Job Description
Assist passengers with ticket sales, bookings, and flight changes including explaining rules, terms and conditions, regulations, and procedures as and when required.
Assist customers when there are flight disruptions and/or cancellations.
Handle and safeguard confidential information.
Address any complaints in a professional and timely manner.
Escalate any problematic issues to the Supervisor on duty.
Provide professional customer service at all times.
Job Requirements
Grade 12 or equivalent.
Airport and ticket sales experience.
Able and willing to work on weekends, public holidays, flexible hours, and shifts as and when required.
Good knowledge and understanding of a computer and Microsoft Office (Word, Excel, and Outlook).
Excellent understanding of delivering great customer service.
Excellent written and verbal command of the English language including proper phone etiquette.
Personal Attributes
Punctual.
High degree of patience and assertiveness.
Trustworthy, professional, and reliable, including dealing with confidential information.
The ability to work well under pressure.
Practice good time management.
Customer focused and service oriented.
Application Guideline
Email applications will not be accepted. Preference will be given to members of under-represented designated groups. Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
Fly Safair reserves the right:
Not to proceed with this vacancy.
To appoint the selected candidates based on its operational requirement.
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Title: Flysafair Customer Service Agents
Company: Ajtechnicaldr
Location: Cape Town, South Africa
Category: Customer Service/HelpDesk (Customer Service Rep)
