Overview
First Operations Leader | Excellence & Growth Jobs in Cape Town, South Africa at EXL
Position: People-First Operations Leader | 24/7 Excellence & Growth
EXL is seeking a seasoned supervisor to lead BPO operations in a fast-paced 24/7 setting in Cape Town. You will manage teams, mentor agents and team leads, and drive process improvements to meet SLA and quality targets.
The role requires 5+ years in BPO with at least 3 years in supervision within the insurance sector. Strong stakeholder management and people development are essential.
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Title: First Operations Leader | Excellence & Growth
Company: EXL
Location: Cape Town, South Africa
Category: