Overview
Finance Operations Administrator Jobs in City of Johannesburg, Gauteng, South Africa at RGM Partners
Title: Finance Operations Administrator
Company: RGM Partners
Location: City of Johannesburg, Gauteng, South Africa
Finance Operations Administrator
Johannesburg, South Africa | Hybrid
Salary: R36,000 per month | Permanent
An exciting opportunity has arisen for a highly organised and detail-oriented Finance Operations Administrator to join a growing organisation within a regulated financial services environment.
This is a high-volume, administration-focused finance role suited to someone who is exceptionally organised, comfortable managing a busy shared mailbox and confident handling a large number of finance-related queries and requests every day.
The successful candidate will play an important role in ensuring finance operations run smoothly, accurately and within agreed turnaround times, while providing professional support to clients, brokers and internal stakeholders.
The Role
Reporting to the Senior Financial Controller, you will be responsible for the day-to-day administration and operational support of the finance function.
A significant part of the role will involve managing a high-volume finance mailbox, prioritising incoming queries, responding professionally and ensuring that requests are tracked through to resolution.
You’ll also support billing, payment administration, debtor management, bookkeeping and reconciliations.
This role would suit someone who thrives in a busy environment, enjoys being highly organised and takes pride in getting the detail right.
Key Responsibilities
Finance Administration & Mailbox Management
- Manage a high-volume finance administration mailbox
- Respond to finance-related queries accurately and within agreed service levels
- Prioritise, track and resolve large volumes of correspondence
- Issue bulk and ad hoc invoices
- Email payment receipts to clients and brokers
- Receive, review and accurately allocate payment confirmations
- Maintain accurate records and supporting documentation
- Ensure all administrative processes are completed accurately and on time
Client & Broker Support
- Respond professionally to client, broker and administrator queries
- Assist with payment receipt queries and payment follow-ups
- Issue payment links and assist with payment mandate setup
- Update premium payment frequencies in line with approved procedures
- Investigate and resolve payment-related queries and issues
- Provide timely updates to relevant stakeholders
Debtor Management
- Send reminders for outstanding premiums
- Monitor debtor listings and follow up on overdue accounts
- Process policy cancellations where required
- Manage reinstatement processes for lapsed policies
- Investigate failed payments and work towards resolution
- Maintain clear and accurate records of debtor activity
Finance Operations
- Process day-to-day finance transactions using accounting systems
- Perform bookkeeping and bank reconciliations
- Maintain fixed asset registers
- Process and reconcile intercompany transactions
- Identify and escalate unreconciled items and exceptions
- Provide general operational support to the finance team
About You
We’re looking for someone who is highly organised, reliable and comfortable working with large volumes of information and correspondence.
You’ll ideally have:
- Previous experience in finance administration, bookkeeping, accounts receivable or accounts payable
- Proven experience managing a high-volume shared mailbox
- Exceptional organisational and administrative skills
- Excellent attention to detail and accuracy
- Strong written communication and professional email etiquette
- The ability to manage competing priorities and meet deadlines
- A strong customer service mindset
- Experience dealing with clients, brokers or other external stakeholders
- A proactive and process-driven approach
- The confidence to investigate queries and resolve issues independently
- Experience with Sage Intacct or a similar accounting system would be advantageous
What’s On Offer
- R36,000 per month
- Permanent position
- Hybrid working arrangement
- Illovo, Johannesburg – 2 days per week in the office
- Opportunity to work within a professional and regulated financial services environment
The Key Requirement
This is not a purely transactional finance role. The ability to manage a busy finance mailbox and handle a high volume of daily queries is critical.
We’re looking for someone who can stay organised under pressure, prioritise effectively and ensure every request is dealt with accurately, professionally and within the required turnaround time.