Overview
Finance: Online Commerce Coordinator Finance · Centre Jobs in Cape Town, South Africa at Ackermans
Position: Finance: Online Commerce Coordinator Finance · Ackermans Support Centre
The Online Commerce Coordinator will be responsible for the revenue reconciliation process, initiating the returns and refunds process as well as basic reporting relating to the online store.
We’re a fully in-office team. This role is based at our Support Centre in Kuils River, Cape Town.
ROLE RESPONSIBILITIES:
Reconciliations & Journals
a)Revenue reconciliations
Perform daily reconciliation of all online transactions.
Follow up on all exceptions with banks and other relevant service providers.
Investigate and resolve any discrepancies and/or exceptions.
b) Monthly reconciliations
Preparing of monthly bank reconciliations
Query, resolve and journalise reconciling items
Communicationof reconciling items across teams
Balancing online “stores” bank statements to General Ledger for bank accounts
Match of correction journals against reconciling items
Compile bank account summary reporting
Compare the daily bank statement movement to the General Ledger account movement
Posting of journals
Monitor and reconcile wallet balances monthly.
Chargeback, refunds / returns
a)Refund to customer on failed transactions and/or other payments
Monitor the Google Cloud Alerting Messages Daily and action refund requests
Checking on charge backs
Ensure entries are valid
Process valid charge backs only
Ensure funds is received before a reversal is done
Confirms & collates documentation for release of refund
Allocate refunds (journalise)
Refer all refunds for approval
Communicate with relevant parties where needed
b)Liaise with Inventory team regarding stock returned and adjustments required
c)Liaise with the Treasury team on refunds to customer on failed/returned items/orders
Administration & reporting
a) Online Commerceadministration
Check online orders
Track payments for online purchases
Extract settlement reports
Ensure all payments reflect in our banking accounts
Tracking of payments (successful, failed, etc.). Understand end-to-end cycle of the sale
Checking that online portal agrees to bank statement
Ensure that payment matching is done
Following up on missed settlements
Communicationwith Online Commerce system support team, where necessary
Querying any errors on reports
Liaise and assist the Order Fulfilment team with any finance queries relating to the online store
Assist with queries
Do Stock adjustments for non-collect orders
b) Online commerce reporting
Report on customer conversion rates based on source data from the Peach paymentgateway
Analyse monthly transport costs and prepare monthly accruals
EXPERIENCE REQUIRED:
Essential:
At least 3 years’ experience in financial administration, including reconciliations
Experience working across a number of different business units
Preferred:
Experience in working within the retail corporate environment
QUALIFICATIONS REQUIRED:
Essential:
A National Diploma in Finance / Accounting or related field
Preferred:
A Bachelors Degree in Finance / Accounting or related field
JOB RELATED KNOWLEDGE AND SKILLS REQUIRED
KNOWLEDGE required:
Solid knowledge and understanding of accounting principles, procedures and application
Strong administration knowledge and ability
Strong financial systems knowledge
SKILLS required:
The ability to investigate exceptions, anomalies and discrepancies
…
Title: Finance: Online Commerce Coordinator Finance · Centre
Company: Ackermans
Location: Cape Town, South Africa
Category: Finance & Banking, Accounting
