Overview
Experienced Expert – B2C Jobs in Cape Town, South Africa at Kendrick Recruitment
Position: Experienced Travel Expert – B2C
Job Description
Experienced Travel Expert – Luxury Travel Company (Remote, Cape Town)
Salary: R40,000 Negotiable Depending on Experience
Kendrick Recruitment is now seeking an Experienced Travel Expert to join a leading luxury travel company. This is a remote-based position in Cape Town, offering the opportunity to design and sell high-end, tailor-made itineraries across Southern and East Africa, as well as other bucket-list destinations.
This role is ideal for a seasoned travel consultant with deep destination knowledge, outstanding communication skills, and a proven track record in bespoke itinerary planning and high-level customer service.
Key Responsibilities:
Create high-quality, customized itineraries tailored to a wide range of traveler profiles
Manage the full sales process: itinerary planning, costing, refinement, confirmation, and post-travel engagement
Convert warm leads through email, telephone, and video consultations
Present detailed, compelling travel proposals with supporting information and expert guidance
Deliver top-tier client service throughout the booking journey to foster repeat and referral business
Proactively expand product knowledge and stay updated on industry trends and developments
Maintain current commercial knowledge of properties, flight options, and logistical planning
Build strong relationships with colleagues and trade partners while contributing to a positive team culture
Participate in regular research trips to maintain firsthand destination expertise
Essential
Experience and Skills:
Minimum of 4 years’ experience in a tailor-made travel consultant role
Proven experience designing complex itineraries in Southern and East Africa
First-hand travel knowledge of key destinations within sub-Saharan Africa
Demonstrated success in a target-driven sales environment
Excellent written and verbal communication skills
High attention to detail with exceptional customer service standards
Strong IT skills and comfort with digital communication tools
Well-organized with strong time management abilities
Results-driven and proactive work ethic
Desired:
Knowledge of the Indian Ocean and Indian Subcontinent
Experience with GDS/flight operating systems
Personal Attributes:
Passionate about tailor-made African travel
Motivated by achieving and exceeding sales targets
Enjoys working in a fast-paced, collaborative environment
Committed to responsible tourism practices
Package Includes:
Competitive salary (DOE)
Company bonus scheme
Group life cover
Discovery Health Medical Aid with company contributions
Company pension scheme
Hybrid working arrangement after 6-month probation
Opportunities to travel to key destinations and visit the UK office
Long service benefits
Ongoing training and professional development
Team social events
Structured induction and training program
Working Hours:
Monday to Friday – 40 hours per week
Saturday rotation – once every 8 weeks
If you’re a travel professional with a flair for bespoke itineraries and high-touch client service, Kendrick Recruitment invites you to apply. Submit your CV today to join this dynamic, globally recognized travel brand.
Title: Experienced Expert – B2C
Company: Kendrick Recruitment
Location: Cape Town, South Africa
Category: Sales (Business Development, Client Relationship Manager)
