Overview
Executive Jobs in Western Cape, South Africa at EXL
Title: Executive
Company: EXL
Location: Western Cape, South Africa
Responsibilities are not limited to the enclosed
- Supporting customers across the wider business.
- Provide world class customer service to both new and existing customers.
- Provide Sales support to customers.
- Continual learning of products/services.
- Promote and sell products to new and existing customers
- Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries whilst delivering customer service excellence
- Contribute to the workstream to deliver objectives to agreed business targets (including growth, quality and compliance)
- Deliver accurate information on products and services to ensure consistency across the organization and provide trustworthy customer service
- Identify and understand customer needs in order to provide a consistently high-quality service
- Escalate any queries, complaints to the relevant business units to ensure they are handled and resolved in a timely and professional manner
- Increase customer retention, loyalty and build a credible reputation
- Grade 12 (Mandatory)
- Soft skills & Telecommunications Experience (Advantageous)
- Computer Literacy (MS Office, Social Media, Online, Navigation)
- Good articulation of the English language (Spoken and Written)
- Experience 12 months BPO experience
- Some post High School education preferred
“In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets”