Overview

Engineer – Support.MTN Converged Solutions Jobs in Roodepoort at MTN

The Support Engineer: Contact Centre reports to the Senior Manager: Contact Centre.

Your responsibilities:

To design, architect, and guide the implementation of scalable, secure, and innovative contact centre solutions — across MTN Opcos and Customers.
Work with internal and external stakeholders and vendor to design, architect, build, and implement call centre solutions
This role ensures alignment with MTN’s digital transformation strategy, enabling AI adoption, omnichannel engagement, and operational excellence.
Ensuring seamless integration with enterprise systems, optimal performance, and alignment with business objectives. The role will focus on enabling Cloud Contact Centre solutions

Title: Engineer – Support.MTN Converged Solutions

Company: MTN

Location: Roodepoort

 

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